Product Support Specialist

We empower companies to uncover and nurture their people's genuine strengths and personalities, streamlining recruitment and driving talent growth. If you are detail-oriented, passionate about technology, committed to exceptional customer support, excited by AI innovations, and eager to grow into Project or Operational Management roles – this is your perfect next step.

Key Responsibilities

• Client Support:
  Respond to client inquiries, resolve technical and user issues through clear communication and effective troubleshooting.
• Solution Expertise:
  Develop a deep understanding of our SaaS platform – both from an end-user and a technical perspective.
• AI Interaction Evaluation:
  Participate in assessing the performance of our AI solutions (LLMs, chatbots, user interactions).
• Functionality Testing:
  Apply testing processes to ensure platform stability and an excellent user experience.
• Documentation:
  Maintain clear, accurate, and up-to-date technical and user documentation.
• Process Improvement:
  Identify and suggest improvements to increase efficiency and client satisfaction.
• Growth Path:
  Contribute to operational and project management tasks, preparing for future leadership roles.

Position Requirements

• English Proficiency (B2/C1):
  Confident and clear daily communication.
• Analytical Thinking:
  Ability to spot issues and suggest practical solutions.
• Communication & Interpersonal Skills:
  Empathetic and clear in working with diverse clients and team members.
• Fast Learner:
  Curiosity and enthusiasm for new technologies, platforms, and methodologies.
• Technical Affinity:
  Familiarity with testing processes, bug tracking tools, and customer support platforms is a plus.
• Interest in Psychology & AI:
  Passion for the intersection of technology, people, psychometrics, and artificial intelligence.

What We Offer

• Competitive Salary:
  Transparent compensation with performance-based incentives.
• Clear Career Path:
  Structured opportunities to grow into Project or Operational Management.
• Private Health Insurance:
  Comprehensive medical coverage.
• Impactful Work:
  Collaborate with Fortune 500 clients and directly influence their talent management strategies.

FAQ

• We're a successful People Analytics SaaS startup based in Serbia, with strong regional presence and global aspirations.
• Typical working hours: 9 AM – 5 PM, minimal overtime.
• Primarily office-based for dynamic and effective teamwork.
• Strong emphasis on AI and technology integration in all processes.
• Intensive work balanced with respect for personal needs and flexibility.
• Our goal: Become the leading global assessment platform.

Our Hiring Process

• Assessments:
  Logical Reasoning, Verbal Reasoning, Business Precision and Personality tests to gauge skills and cultural fit.
• Interview:
  In-depth conversation to align expectations, career goals, and understand your approach to client success and product support.
• Offer:
  If it's a match, we welcome you into our committed and close-knit team.

Why We Use Assessments

Assessments provide objective insights into skills and potential beyond traditional CVs. We offer immediate feedback, emphasizing transparency and growth.

Whether you're early in your career or have experience in product support, we value your potential and proven ability to learn and adapt.

You'll complete four assessments to help us understand your strengths and potential fit for this role:

• Logical Reasoning –
  To evaluate your ability to connect information, identify patterns, and effectively solve technical challenges.
• Verbal Reasoning –
  To assess how quickly you can grasp new information, apply critical thinking, and craft effective prompts.
• Work Precision –
  To measure your accuracy, attention to detail, and operational efficiency.
• Personality & Motivation –
  To understand your preferred work style, key motivators, and how you might thrive within our team and culture.

Topics We'll Discuss With You

1. Quality Assurance: Testing Strategies & Regression Techniques
2. Automated Testing Frameworks & Best Practices
3. Artificial Intelligence: Prompt Engineering & LLM Evaluation
4. SaaS: Authentication, Authorization & Platform Management
5. Web Fundamentals: HTTP Protocols, JSON, HTML & JavaScript
6. Task & Priority Management with a Client-Centric Focus

Ready to Apply?

We do not expect expert-level knowledge, but we're looking for candidates who demonstrate genuine curiosity, analytical thinking, enthusiasm for technology, strong problem-solving skills, willingness to learn, and a passion for working with people, someone motivated and eager to advance into Operational or Project Management roles.