Customer Specialist-German speaker

2 weeks ago

Belgrade, Central Serbia Workanova Full time €2,000 - €2,500 per year

ABOUT THE COMPANY:

WorkaNova is a global BPO customer experience specialist, providing exceptional customer care, sales, technical support, and back-office services. With clients across the Fintech, iGaming, and eCommerce industries, we operate in over 10 languages and are committed to delivering outstanding support around the clock.

ABOUT THE JOB:

We're seeking a Chat Support Specialist – German Language to join our dynamic iGaming team in Belgrade. In this role, you will be the first point of contact for German-speaking players, providing timely, professional, and friendly support via live chat. You will handle inquiries regarding accounts in a fast-paced, highly regulated environment.

Key Responsibilities:

  • Respond promptly and professionally to player inquiries via live chat
  • Resolve customer issues related to accounts, deposits/withdrawals
  • Ensure compliance with iGaming regulations and responsible gaming policies
  • Maintain accurate logs and follow up on unresolved queries
  • Meet or exceed performance metrics, including response time, resolution rate, and customer satisfaction

What We're Looking For:

  • Good command of German language (minimum B2)
  • Good command of English language (minimum B2)
  • Previous experience in customer support, ideally within iGaming, is a strong plus
  • Excellent typing, communication, and problem-solving skills
  • Familiarity with CRM/chat platforms is a plus

What We Offer:

  • Competitive monthly salary
  • Top-tier training provided by industry-leading experts
  • Opportunity to grow within a fast-expanding international company
  • Positive and supportive team environment
  • Comfortable office space in central Belgrade
  • Happy hour
  • Private healthcare plan

Ready to apply?

If you're enthusiastic, customer-focused, and fluent in German, we'd love to hear from you

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