Customer Service Team Leader

17 hours ago

Belgrade Serbia Workanova Full time €40,000 - €60,000 per year
​

· Communicate effectively
with team members, ensuring the delivery of business information

· Take responsibility for the
development of all team members, ensuring that their skills and knowledge are
kept up-to-date and relevant

· Ensure that all team
members comply with shift allocations and scheduled activities, enabling the
achievement of contact centre targets

· Conduct monthly 1-2-1
meetings with all team members, ensuring that constructive feedback is
delivered on current performance levels

· Monitor customer contact,
ensuring that team members receive feedback and areas for improvement are
highlighted

· Motivate team members to
achieve targets, contributing to organisational incentive and motivational
activities

· Support team members in the
improvement of their skills and abilities

· Conduct side by side
training for each new employee

· Conduct regular team
briefing sessions within agreed timescales, ensuring that all relevant
information is cascaded to team members

· Conduct side-by-side
coaching in order to ensure that key business targets are being achieved by all
team members

​

Requirements

· Minimum 2 years of
experience as Customer Service Team Leader or a similar position - MUST

· Advanced level of English –
MUST

· Knowledge of igaming
industry

· Customer-Focused Mindset

· Strong Communication Skills

· Leadership Abilities

· Analytical Thinking



Benefits

· Challenging and rewarding
working environment

· Attractive start salary

· Opportunity for personal
and carrier development within the Company

#LI-DNI

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