Customer Support Specialist- Serbian language

2 weeks ago

Belgrade, Central Serbia Workanova Full time 28,800 - 72,000 per year

WorkaNova je globalni BPO specijalista za korisničko iskustvo, pružajući vrhunsku podršku u oblasti korisničke podrške, prodaje, tehničke podrške i back-office servisa. Trenutno radimo sa klijentima iz auto industrije, pružajući profesionalnu podršku kupcima i partnerima širom sveta, na više jezika.

O POZICIJI:

Tražimo Agenta korisničke podrške (srpski jezik) za naš tim u auto industriji. U ovoj ulozi, bićete prva tačka kontakta za klijente putem inbound poziva, pružajući profesionalnu i prijateljsku podršku.

Model rada je
hybrid
–
većinom remote
, sa povremenim dolascima u kancelariju u Beogradu.

Ključne odgovornosti:

Profesionalno i ljubazno odgovaranje na inbound pozive klijenata

Rešavanje pitanja vezanih za proizvode, servise, narudžbine i reklamacije

Praćenje i evidentiranje upita u CRM sistemu

Saradnja sa internim timom na engleskom jeziku po potrebi

Šta tražimo:

Odličan nivo
srpskog jezika
(maternji ili C nivo)

Dobar nivo
engleskog jezika
(minimum B2)

Iskustvo u korisničkoj podršci je prednost, posebno u auto ili tehničkoj industriji

Odlične komunikacione i veštine rešavanja problema

Poznavanje CRM/telefonskih platformi je plus

Šta nudimo:

Plata
:
60.000 RSD

Hybrid model rada
–
većinom remote
, sa povremenim dolascima u kancelariju

Stručna obuka i mogućnost napredovanja u međunarodnoj kompaniji

Privatno zdravstveno osiguranje

Team happy hour i druge društvene aktivnosti

Lokacija:
Beograd, Srbija (hybrid)

Tip zaposlenja:
Part-time, 4h dnevno

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