Help Desk Representative

2 weeks ago

Belgrade, Central Serbia NCR Voyix Full time €25,000 - €35,000 per year

Title: L1 Support

Grade: 7

Location: Belgrade, Serbia

Position Summary & Key Areas of Responsibility

  • Works directly with customers to resolves recurring or standard problems
  • Works directly with NCR and 3rd party Vendor technicians to resolve HW or SW problems
  • Provides daily and weekly incident tracking sheets to report on performance
  • Reviews incident history to determine recurring faults
  • Provides technical support and assistance to clients and businesses regarding hardware and software issues
  • Provides support with installing, configuring, and updating hardware and software, as well as fixing any issue related to the equipment that may come up on a daily basis
  • Allocates engineer appointment times for jobs requiring multiple resources on-site
  • Updates work orders and provides status information
  • Assigns and distributes workload to meet SLA's
  • May respond to escalated calls
  • Participates in product set or customer base training
  • May implement remote fixes relying on guided search for diagnosis across multiple products
  • Applies troubleshooting checklists
  • Acquires and applies knowledge of troubleshooting techniques and desktop diagnostic tools

Basic Qualifications

  • Basic PC literacy; Keyboard proficiency; Understanding of Windows-based applications/to
  • olsProblem solving and analytical skills
  • Relationship building skills; Excellent communication skills, verbal and written as well as listening skills
  • High school diploma

  • Global Help Desk Specialist

    2 weeks ago

    Belgrade, Central Serbia Wargaming Full time €30,000 - €50,000 per year

    Job OverviewWargaming is looking for a communicative and responsibleHelp Desk Specialistin our Belgrade office to solve requests and issues from the company's employees and partners.In this role, you'll become familiar with the IT structure, processes, and services used by an international company.We are considering only candidates who are already located in...

  • Live Receptionist Desk Agent

    2 weeks ago

    Belgrade, Central Serbia Silver Bell Group Full time €25,000 - €40,000 per year

    The First Face of Our Brand – In Real Time We are looking for a confident, professional, and friendly Live Receptionist to represent our company through live video chat. You will be the first impression for every visitor, providing a warm welcome, answering questions, and directing clients to the right team. What You'll Do:Be the on-camera face of our...

  • Help Desk Mitarbeiter

    2 weeks ago

    Belgrade, Central Serbia Resolve IT Full time €35,000 - €45,000 per year

    Bist du bereit, tiefer in die Welt der IT-Services einzutauchen?Wir beiResolve ITsind ein IT-Service Provider mit Sitz in Belgrad und arbeiten eng mit unseren deutschen Partnern zusammen, um mehr als 450 KMU-Kunden im DACH-Raum zu unterstützen. Als Managed Service Provider setzen wir auf End-to-End-Lösungen und exzellenten IT-Support.Deine Aufgaben:Arbeit...

  • Service Desk System Administrator

    2 weeks ago

    Belgrade, Central Serbia Wargaming Full time €104,000 - €130,878 per year

    Job Overview The local IT team in Belgrade office is looking for a polite, helpful, communicative, and responsible new member. The Service Desk Administrator will serve as the first point of contact for technical support, ensuring timely resolution of IT-related issues and maintaining a high level of customer satisfaction. The candidate should not be afraid...

  • Service Desk System Administrator

    2 weeks ago

    Belgrade, Central Serbia Wargaming Full time €104,000 - €130,878 per year

    Job OverviewThe local IT team in Belgrade office is looking for a polite, helpful, communicative, and responsible new member. The Service Desk Administrator will serve as the first point of contact for technical support, ensuring timely resolution of IT-related issues and maintaining a high level of customer satisfaction. The candidate should not be afraid...

  • Americas Deal Desk Analyst

    2 weeks ago

    Belgrade, Central Serbia NCR Voyix Full time $80,000 - $120,000 per year

    About NCR VOYIXNCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction...

  • Helpdesk Representative

    2 weeks ago

    Belgrade, Central Serbia NCR Atleos Full time €30,000 - €40,000 per year

    About NCR AtleosNCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.Title: Helpdesk Representative – French speakerLocation: Belgrade, SerbiaGrade:...

  • Sales Representative

    3 days ago

    Belgrade, Central Serbia Workanova Full time €40,000 - €60,000 per year

    Job Title:Sales Representative (German language) - iGaming IndustryLocation:Office-basedAbout The RoleWe are looking for a motivatedGerman-speaking Sales Representativeto join our team in the online casino industry. The role is focused onoutboundsales activitieswith existing clients, aiming to strengthen relationships and identify upsell opportunities.Key...

  • Sales Development Representative

    2 weeks ago

    Belgrade, Central Serbia Superior Outreach AI Full time €30,000 - €50,000 per year

    About UsSuperior Outreach AI helps businesses grow by delivering high-quality outbound sales outreach through cold calling, email, and personalized engagement. We partner with clients across industries to generate qualified sales opportunities and drive predictable revenue growth.We are seeking motivatedSales Development Representatives (SDRs)to join our...

  • L1 Service Desk Agent

    2 weeks ago

    Belgrade, Central Serbia NCR Voyix Full time €45,000 - €55,000 per year

    About NCR VOYIXNCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction...