Technical Support Specialist

15 hours ago

Belgrade, Central Serbia P3 Full time €35,000 - €45,000 per year

WHAT YOU'LL DO

  • Take over the support and answer requests and questions by call and e-mail
  • Carry out technical analyzes and troubleshooting on customer systems
  • Support customers with questions in the area of system functionality
  • Documentation, classification, prioritization and processing of support requests
  • Working closely with development department to further develop products
  • Installation and updating our application (on the cloud and customer environments)
  • Installation and configuration of additional components
  • Researching logs, finding reasons for the inoperability of the application
  • Creating tickets for developers with a detailed problem description (logs, screenshots, videos etc.)

Work is organized in two shifts, rotating on a weekly basis with the team.

WHO YOU ARE

  • You have successfully completed vocational training in IT or have just completed your bachelor's degree in IT, or equivalent knowledge required
  • You have professional experience in a technical support or in user support
  • Ticketing and remote support tools are tools you are familiar with
  • Have experience working with Microsoft Azure or other Cloud Providers
  • You are committed to learning and applying new things and enjoy working in a team
  • For internal exchange and communication, you have very good written and spoken English skills
  • German is a plus

P3 BENEFITS

  • Career growth through a personal development plan, education budget, paid certifications, language courses
  • Work on innovative projects with prestigious international customers
  • Full-time employment with competitive conditions
  • Flexible hours and possibility to work remotely
  • Guided onboarding & mentorship program
  • Private health insurance, fit pass
  • Minimum 22 days of vacation + extra days off
  • Team events & a strong team culture
  • Referral program and jubilee awards
  • Refreshments and snacks
  • Lounge room and terrace to relax

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