Software Support Specialist

14 hours ago

Belgrade, Central Serbia ASEE Full time €120,000 - €150,000 per year

ASEE Group
is one of the biggest IT companies in the area of production and implementation of its own software solutions and services in the region of South Eastern Europe, specializing in software solutions and services across various sectors like finance, telecoms, public administration and payment. Since October 2009, its shares have been listed on the Warsaw Stock Exchange. ASEE Group incorporates companies ASEE and Payten, the leading companies in their business segments. Today, ASEE Group employs over 4000 people in 25+ countries.

As a
Software Support Specialist
in our
Banking – Support – 1st Line
team, you will play a key role in ensuring the smooth operation of our domestic payment solutions, with a particular focus on PUB systems. Your responsibilities will include:

  • Customer Support:
    Respond to and resolve customer-reported issues related to banking software, ensuring timely communication and adherence to SLA commitments.
  • Business Analysis – PUB Domestic Payments:
    Analyze customer requests and system behavior within the PUB domestic payments domain, identifying root causes and proposing tailored solutions.
  • Knowledge Base Contribution:
    Document solutions, troubleshooting steps, and best practices to enrich the team's knowledge base and improve service quality.
  • Testing & Verification:
    Design and execute test scenarios to validate fixes and simulate reported issues. Ensure solutions meet functional and regulatory requirements.

About you:

  • You have obtained a University degree in Economics or another related field.
  • You have hands-on experience with PUB domestic payments.
  • You have proven ability to troubleshoot and support complex applications.
  • You are familiar with banking regulations, especially in the areas of domestic payments.
  • You have experience in software testing and scenario creation.
  • You have working knowledge of SQL (advantage).
  • You have strong analytical and problem-solving skills.
  • You are team-oriented, proactive, and committed to continuous learning and excellence.

What do we offer:

  • A thoughtful start – Structured on-boarding with a mentor and buddy.
  • Grow beyond your role – Knowledge Infusion academy that improves your soft skills.
  • Be Well – Healthy meal at our restaurant and personalized fitness plan in our on-site gym.
  • Health First – Voluntary health insurance for you and for your loved ones.
  • Planning ahead? – Optional retirement savings scheme and access to favorable terms with partner banks.
  • A Day to Celebrate Yourself – Your birthday deserves a day off.
  • Balancing Parenthood - Additional days off, part-time working hours, New Years' gifts for kids.
  • Easy-going mornings – Possibility of flexible working hours & Hybrid work.
  • More Perks - Casual dress code, refreshments, team building, New Year parties..

*Please note that your application will be stored on our recruiting base for 2 years. It will only be used for recruitment and selection and will not be available to third parties. Please do not submit additional documents.

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