Business Analyst

As a Business Analyst, you will thoroughly develop, market profiles including new feature concepts or enhancements in support of the Go-to-Market strategy for our IP Management System IPfolio. You will then collaborate with Product Owners to deliver world-class business software to our client base.

About You – Experience, Education, Skills, And Accomplishments

• Excellent knowledge of Intellectual Property (IP) or a legal background 5+ years (Paralegal, IP Operations, Business Analyst, etc.)
• Previous experience of working at law firm
• Bachelor's degree or relevant professional formative experience
• A general business knowledge and/or coursework, plus a curiosity to continuously build that knowledge
• At least 5+ years using Microsoft Office (Word, Excel, PowerPoint)

Additional Relevant Experience

• Prior experience of working with an IPMS system within a law firm.
• Prior experience in SaaS-based system testing (Unit Testing, UAT etc.) and/or End User training
• CITMA or CIPA qualification preferred
• A business analysis qualification or proven experience would be an advantage
• Language – Native fluency in any other language is a plus
• Business analysis software packages

What will you be doing in this role?

The Business Analyst will work with European-based law firm clients, in the first instance.

• Document market requirements and dynamics effectively and accurately, showing the difference between Country/regional Level Law Firms Assist the Product team in sizing market opportunity to inform future investment plans
• Analyse customer win-loss data to inform feature or service development
• Assist the Product team with implementation workshops, including requirements gathering; workshop setup; analysis and problem resolution
• Attend, and be an active participant in, internal and external meetings with regards to client implementation projects
• Assist end users with software issues and escalate where appropriate

What You Will Need to Succeed

• Ability to communicate and collaborate with customers and internal teams to analyse information needs and functional requirements
• Effectiveness at documenting business process requirements using various methods such as interviews, document analysis, workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, and task and workflow analysis
• Ability to assist with information analysis gathered from multiple sources, turn information into general understanding, and learn to distinguish between users wants and true needs
• Assist in the completion of workflow and functionality gap analyses
• Ability to coordinate with technical resources and subject matter experts to establish the end goal which may include trade-offs between usability and performance
• Assist in coordinating business units, technology teams and support teams
• Excellent written and verbal communication skills
• Outstanding communication, presentation and leadership skills
• Excellent organizational and time management skills
• Sharp analytical and problem-solving skills
• Creative thinker with a vision
• Attention to details

About The Team
This role will report into the Senior Director of Product Management – IPfolio and will collaborate with technical Business Analysts, Product Managers/Owners in the team

Working Hours
Full-time, permanent role based out of our London or Belgrade office on a hybrid basis, 2-3 days per week in the office.

At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.