Salesforce Business Analyst

Acronis is revolutionizing cyber protection—providing natively integrated, all-in-one solutions that monitor, control, and protect the data that businesses and lives depend on. We are looking for a Salesforce Business Analyst who will pay a key role in transforming business needs into scalable Salesforce solutions.

The Business Analyst on the Business Systems team, will work closely with stakeholders to understand and challenge existing processes, identify improvement opportunities, and translate them into clear, actionable requirements. Collaborating cross-functionally with developers, admins, and product owners, you'll help ensure that proposed solutions are effectively designed, built, and delivered to drive business value.

What You'll Do

• Collaborate with business users to understand needs and translate them into scalable Salesforce solutions
• Communicate with product managers, developers, analysts, contractors, and support engineers to understand business and technical requirements
• Drive improvements to workflows and processes by leveraging Salesforce automation tools such as Flows, Approval Processes, and Validation Rules
• Support Agile delivery by contributing to sprint planning, backlog grooming, and acting as the liaison between business and technical teams
• Lead user acceptance testing (UAT) and coordinate feedback to ensure solutions meet business needs
• Create and maintain documentation on business processes, policies, system configuration, and training materials
• Keep up to date with Salesforce features and functionality and provide recommendations for process improvements

What You Bring

• 3+ years of hands-on experience as a Salesforce Business Analyst or in a hybrid Salesforce BA/Admin/Consultant role
• Experience with a CI/CD practices/pipelines will be a plus
• Experience with JIRA, Confluence
• Previous experience with data manipulation tools (Ex. Demand Tools, DataLoader, Workbench, etc.) will be a plus
• Ability to work independently, as well as part of a team, on multiple projects
• Detail-oriented with proven problem-solving, communication, and analysis skills
• Excellent writing skills for documentation creation/maintenance
• Salesforce certifications are a plus but not required
• Knowledge of Microsoft 365 suite

Who We Are
A Swiss company founded in Singapore in 2003, Acronis offers over twenty years of innovation with 15 offices worldwide and more than 1800 employees in 50+ countries. Acronis Cyber Protect is available in 26 languages in 150 countries and is used by over 20,000 service providers to protect over 750,000 businesses.

Our corporate culture is focused on making a positive impact on the lives of each employee and the communities we serve. Mutual trust, respect and belief that we can contribute to the world everyday are the cornerstones of our team. Each member of our "A-Team" plays an instrumental role in driving the success of our innovative and expanding business. We seek individuals who excel in dynamic, global environments and have a never give up attitude, contributing to our collective growth and impact.

OUR INTERVIEW PRACTICES
To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process.

Use of AI-generated responses or third-party support during live interviews may be grounds for disqualification from the recruitment process and a full criminal, education and identification background check is required for all new hires.

Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.