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Change Manager

4 months ago

Belgrade, Central Serbia NCR VOYIX Full time

About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world's leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers' technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today's competitive landscape.

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

Title: Change Manager

Location: Belgrade, SRB

Grade: 09

SUMMARY & KEY AREAS OF RESPONSIBILITY:

As Change Manager you will own and be fully responsible for BAU change control management for Managed Services Banking clients. You will need an understanding of Managed Services delivery and skills to work across multiple teams across both customer and NCR stakeholder teams

  • Member of the UK Managed Banking Services Management Office reporting to the Executive Services Manager Responsible for managing customer changes within BAU.
  • A subject matter expert who owns and manages change projects (and their success) from start to finish
  • Position required to maintain working relationships with NCR teams, including, but are not limited to, MS Software Distribution Delivery, MS Incident Management & Helpdesk, Managed Services Quality & Engineering, Software Support, Field Support Specialists, ITS and Professional Services
  • Co-ordinate between NCR teams for scoping CR software changes
  • Ensure all change management is funded including the time to scope and manage the change
  • Provide an audited trail of changes for contract compliance
  • Run customer change board calls via Teams – twice per week
  • Change management in relation to remote software deployments : to cover liaison with Professional Services (if applicable), ensure testing and certification with NCR Managed Services Engineering & Quality Team, customer testing process is signed off, prior to deployment via NCR Software Distribution team. Ensure the change is deployed successfully. Weekly Customer Notification on planned system changes or outages which may impact customer service
  • Keeping track of Global Change Freeze periods and communicating Change Freeze Schedule to both customer, NCR stakeholder teams and all third parties who participate in change process in timely manner.
  • Liaise with Delivery and ITS to ensure Root Cause Analysis is shared with the customer for system outages
  • Provide thoughtful recommendations for procedures, processes, and improvements to handling NCR delivery & customer change
  • Responsible for coordinating remote deployment communications in case of failure and/or business impact , including compiling deployment information for reviews with the customer if required
  • Review and evaluate remote deployment documentation deliverables for completeness and accuracy; Conduct post-implementation review and communicate results to facilitate learning
  • Ensure resources are committed and engaged for all remote deployment phases
  • Identify key remote deployment milestones and assess risks
  • Based on what our customers need, your daily job responsibilities may shift and change. Role may involve travelling for customer meetings CANDIDATES PROFILE AND QUALIFICATIONS:
  • 1-3 years of change management/project experience
  • Customer facing skills in order to facilitate management meetings
  • Analytical and/or technical experience, preferably within NCR Services
  • Demonstrated proficiencies with Microsoft Office Suite software
  • Knowledge of NCR Managed Services delivery and S/W Agents
  • Excellent written and verbal communications skills
  • Ability to work in a fast-paced environment and multi-task
  • Good time management and organizational skills
  • Ability to identify and resolve issues with a sense of urgency
  • Problem management resolution skills
  • Teamwork skills, appropriate to all levels of the organization
  • Understand Difference between Change Management and Release Management and roles connection
  • Change Management handling skills
  • Architectural software knowledge of customer build
  • Test Management experience

Additional Job Description

Key Functions : Keep a historic log of all change requests, updates and make sure that contractually obligated distributions per year are not breached; Make sure that only contractually agreed distributions are delivered and if they are out of predefined scope make sure that same are reviewed for charging; Request test packages are deployed on NCR test system Test each new software update package on the NCR test ATMs; Authorise Software Distribution Team (SWD) to deploy each package; Facilitate with PS to manage and test any Gold Build releases, expected to be twice per annum ; Work on problem management of software update issues to resolution; Microsoft Updates, hotfixes and security updates

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

"When applying for a job, please make sure to only open emails that you will receive during your application process that come from a email domain."

Help us run the world's top brands.

At NCR Voyix ) , we specialize in turning routine transactions into meaningful connections. With a rich history ) of innovation, we've been at the forefront of problem-solving through technology. Operating globally in over 30 countries, we lead in Retail, Restaurant, Digital banking, and Payments. Our solutions optimize banking operations, streamline restaurant services, enhance retail interactions, and foster trust through secure payment systems.

We take pride in our strong culture ) and a history of providing robust career paths. Come work for a leading technology company where you can grow your career. Join us and be part of revolutionizing transactions across these pivotal industries.