Global Customer Success Director

2 days ago

Belgrade, Central Serbia beBeeCustomerSuccess Full time €80,000 - €120,000
Job Title: Key Account Manager

A leading coffee equipment company is seeking an experienced professional to oversee its customer success function.

This strategic role involves driving satisfaction, loyalty, and operational excellence throughout the customer journey.

About the Job

  • Develop and execute scalable customer success strategies to support business growth.

  • Establish and track key performance indicators (KPIs), processes, and team goals aligned with business objectives.

  • Build, manage, and mentor a high-performing customer success team.

Key Responsibilities

  • Own the end-to-end customer experience and define strategies to support growth.

  • Enable the consultative sales process through client communications across email, SMS, and social platforms.

  • Manage client onboarding and equipment setup, coordinating installations with technical service partners.

Requirements

  • Minimum 5 years of experience in a client-facing operations or customer success role, with at least 2 years in a leadership capacity.

  • Background in e-commerce operations; Shopify and QuickBooks experience preferred.

  • Outstanding written and verbal communication skills.

  • Strong analytical and problem-solving skills with attention to detail.

Benefits

  • A remote-first, globally distributed team and flexible work environment.

  • The opportunity to lead a high-impact function within a fast-growing brand.

  • A collaborative, passionate culture driven by innovation and a love for coffee.

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