Service Delivery Analyst

2 weeks ago

Belgrade, Central Serbia ReSource Pro Full time €25,000 - €30,000 per year
Are you interested in joining a dynamic fast growing team?

Come Join ReSource Pro

Your Role...

ReSource Pro is seeking a Service Delivery Analyst to process moderately complex insurance tasks and be responsible for meeting quality, quantity, and time deadlines. This position will be responsible for operating within the clients' systems and following established guidelines and procedures. This position will follow ReSource Pro's Information Security policies/guidelines.

This position is onsite at our office in Belgrade.

In this role, you will be...
  • Communicating with the client via email using clear, polite, and well-organized English and reporting issues to the supervisor in a timely manner
  • Providing a high-level of client service to a variety of insurance clients
  • Reporting operation problems and proposing solutions
  • Optimizing established procedures and assisting with output conversions
  • Collaborating with a global team of experienced BPM partners
  • Implementing the audit plan, run the audit report, and identify the performance gap
  • Performing timely troubleshooting
  • Setting up individual training plans and delivering training
  • Generating and analyzing data and reports
  • Assisting with new task onboarding
What You Need to be Successful...
  • 1+ years' work experience
  • Secondary education, four-year duration (vocational, artistic, secondary school)
  • Client System Operation Skills
  • Computer Literacy and Typing Skills
  • English proficiency - reading, writing
  • Microsoft Office Skills
  • Problem-Solving Skills
  • Training Skills

What you get...

  • 100% paid employee supplemental medical (family coverage available)
  • Employee life insurance
  • Annual Paid Time Off
  • Paid Sick Time
  • Flexible work hours
  • Gym benefit available
  • Presents for new parents
  • Referral bonus
  • Lunch in the office twice a month
  • Beverages and snacks in the office
  • Sports booked times and spaces
Your Interview Process...
  1. Behavioral Interview with Talent Acquisition
  2. Practical Assessment
  3. Hiring Manager Interview
  4. Criminal Background Screen
  5. Offer
Apply Now: To express your interest, please click "Apply Now" and share your resume and information about your talents and skills. We look forward to reviewing your application and potentially welcoming you to our team in the future.

About ReSource Pro:

Focused exclusively on the insurance industry, ReSource Pro is a trusted strategic operations partner to insurance organizations seeking to increase their productivity and profitability. With a global team of more than 10,000 employees, ReSource Pro operates at the critical intersection of people, process, technology, and data to serve more than 1,800 clients across the carrier, broker, and MGA segments – consistently earning a +96% client retention rate for over a decade. It offers expert advisory services, proven business process management optimization and transformative data and technology solutions. For the 15th time since 2009, it was recognized in 2024 by Inc. 5000 as one of the fastest growing companies in the US.

Equal Employment Opportunity Policy

ReSource Pro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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