ICT Help Desk Assistant

Background
The vacancy is open only for persons with the citizenship of or permanent residence in the Republic of Serbia.
The successful candidate will receive a one-year fixed-term Letter of Appointment, which will be subject to satisfactory completion of a 6-month probationary period.

The incumbent will work in the OSCE Mission to Serbia's Comms/IT Section of the Fund Administration Unit.

• The position has been proposed for an upgrade and re-title to the G5 level of ICT Assistant, with additional responsibilities and corresponding compensation when or if the budget is approved.

Tasks And Responsibilities
Under the supervision of the National ICT Officer, the incumbent is responsible for:

• Providing user support for standard office automation products in use, e.g. MS Office: word-processing, spreadsheets, presentations; e-mail databases; desktop and notebook computers with Windows operating systems; email and Microsoft accounts, multifunctional printers; electronic banking system client software; web-browsers Internet Explorer and Chrome; RSA token assignments, distribution, PIN codes creation. Providing support in video-teleconferencing (VTC) to all mission members (e.g. CISCO WebEx, Polycom, Microsoft LYNC, CISCO phones). Assisting staff personally, by phone or via remote access software, on technical and procedural computer problems related to the use of IT equipment and software; identifying problems and implementing or recommending solutions; investigating possible patches or searches in the documentations and similar previous requests for assistance to find most effective solutions;
• Serving as the Mission's focal point for records management and archiving data and documentation (SharePoint or similar solutions, Doc.In, maintenance of the Mission's intranet page, computer drives etc.);
• Testing new software and hardware products; deploying and updating desktop and notebook computers' operation systems and software; briefing users on basic operation and handling. Acting as system support for the Local Area Network (LAN) for the Mission, including managing user accounts, setting up and managing multifunctional printers and their queues;
• Deploying and redeploying computer equipment for end users in the Mission, while keeping logbook of issued equipment, carrying out necessary cabling and patching in wiring racks, keeping record of the relocation and movements of the equipment and advising on writing off of the old equipment;
• Performing other duties as required. May be required to drive official vehicles to install required ICT equipment for official events held outside of the OSCE premises.

Necessary Qualification

• Citizenship of or permanent residence in the Republic of Serbia;
• Completed secondary education, supplemented by formal training in the field of information technology (ICT);
• Minimum three (3) years of experience in data processing applications, including extensive practical experience in providing user support on office automation packages, preferably in an international or public sector environment;
• Very good practical knowledge of standard Microsoft packages, Internet software and other common office automation software and printer hardware;
• Established knowledge of advanced word-processing, spreadsheets, databases and email in a networked environment;
• Excellent oral and written communication skills in English and Serbian;
• Possession of a valid driving license;
• Demonstrated gender awareness and sensitivity, as well as the ability to integrate a gender and youth perspective into task and activities;
• Ability and willingness to work with people of different nationalities, cultural and religious backgrounds and diverse political views while maintaining impartiality and objectivity.

Candidates are encouraged to familiarize themselves with the OSCE core values and competencies by studying the
OSCE Competency Model
available at: .

Remuneration Package
The incumbent will receive a one-year fixed-term Letter of Appointment, which will be subject to satisfactory completion of a 6-month probationary period, and which will be renewable annually, subject to satisfactory performance and continuing need for the post.

Appointments are normally made at Step 1 of the applicable salary scales.

Monthly remuneration, subject to social security deductions, is approx. EUR 1, Social benefits will include participation in the Cigna medical insurance scheme and the OSCE Provident Fund.

• The position has been proposed for an upgrade and re-title to the G5 level of ICT Assistant, with additional responsibilities for maintaining the Mission's Intranet portal and supporting and maintaining the local network infrastructure and corresponding compensation only when or if the budget is approved.

How To Apply
Please
apply online
through the OSCE website ( )
no later than 31 December 2025
. Only online applications will be considered; applications received by email, post etc. will not be accepted.

Only short-listed candidates will be contacted. Candidates who have not been contacted by 31 January 2026 should consider there will be no follow up to their application.

Please be aware that OSCE appointments are subject to medical clearance.

• Candidates that are interviewed and found suitable in the recruitment process for this vacancy notice will be placed on a roster of suitable candidates (valid for three years) for fixed-term posts, should a suitable opportunity arise.

Contact Tel. No: , ext.: 4133, 4157 or 4127 (Human Resources Office)

The OSCE is committed to achieving a better balance of women and men within the Organization.

The OSCE retains the discretion to re-advertise the vacancy, cancel the recruitment, offer an appointment at a lower grade or offer an appointment with a modified job description or for a different duration.