Track & Trace Operator

2 weeks ago

Belgrade, Central Serbia Zelh Full time $40,000 - $60,000 per year

About us:

Zelh is a fast-growing, passionate outsourcing company.

Our mission is to be the most reliable company by offering and maintaining consistently high-quality services.

We achieve the mission by fostering long-term relationships with customers, employees, and vendors. Personal attention, timely communication, and respect for all people are the basis of our business philosophy

At this point, Zelh is looking for a Track and Trace Operator for the logistics platform for the built world.

Responsibilities:

  • Track all active shipments from pickup through delivery using transportation management systems (TMS), carrier portals, and direct communication with drivers.

  • Proactively identify potential delays or service issues and communicate updates to internal teams and customers in real time.

  • Maintain accurate and up-to-date tracking notes in the system for each load.

  • Serve as the primary point of contact for status updates and exception handling.

  • Coordinate with carriers to ensure on-time pickups, deliveries, and updates on transit progress.

  • Escalate service failures and delays to appropriate internal mgmt and assist in resolution.

  • Support after-hours or weekend coverage on a rotational basis, if applicable.

  • Collaborate with dispatchers, account managers, and customer service teams to ensure visibility and reliability across all shipments.

  • Prepare and distribute daily or weekly tracking reports to management and clients, as needed.

Working conditions:

  • Working schedule: Mon - Fri 7 am - 4 pm CST

  • Competitive Salary in USD

  • Remote mode of work

  • 10+ business days of paid time off

  • Team building and corporate events

  • Equipment provided

  • A supportive team

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