Operations & Staffing Analyst

Job Description:
We Dream. We Do. We Deliver.
At Merkle, a dentsu company, we power the experience economy. Whether we're building the next great app, running CRM at scale for global brands, delivering technology architectures that support millions of users, or providing world-class data, identity, and insights solutions, it's all in the name of crafting experiences that set brands apart from the competition. Backed by dentsu's legacy of innovation and creativity originating in Japan, we've spent over 35 years helping brands build loyalty, drive growth, and connect meaningfully with their audiences.

We've been named a global "Leader" by top industry analyst firms in categories as wide-ranging as digital transformation and commerce, experience design, engineering and technology integration, digital marketing, data science, CRM and loyalty, and customer data management.

The focus of your activities will be the development of complex web applications enabling great user experiences and multi-channel strategies based on Adobe Experience Manager (AEM).

Join our interdisciplinary team of designers, consultants and software engineers, who are looking forward to welcoming established and innovative colleagues. Your range of tasks covers the entire software development process­ from analysis through execution. Your customers are large B2B & B2C companies or organizations with strong web-affinity. As an experienced Engineer, you like to mentor younger team members and are willing to share your knowledge internally and externally.

About The Role
We are seeking a proactive and detail-oriented Operations & Staffing Analyst to support our business operations and resource management activities. In this role, you will collaborate closely with leadership teams across departments to ensure efficient staffing, smooth operational processes, and strategic support for project delivery. You will play a key role in optimizing resource allocation, improving operational workflows, and contributing to organizational growth and performance.

Key Responsibilities

• Support end-to-end staffing processes, including planning assignments and managing resource extensions based on capacity and demand.
• Collaborate with leadership to monitor and improve resource utilization and quality metrics.
• Participate in meetings with client and internal stakeholders, capturing action items and supporting follow-ups.
• Continuously assess capacity across teams to support optimal team setups.
• Engage with team members and managers to understand skills, career goals, and match them with suitable opportunities.
• Contribute to the development of lean and value-driven staffing operations, including skill mapping and cataloging.
• Escalate high-risk or sensitive staffing issues to appropriate leadership.
• Maintain accurate records and system updates related to staffing and resource planning.
• Monitor performance metrics and recommend corrective actions for outliers.
• Collaborate with recruitment teams to initiate hiring processes aligned with current and future demand.
• Evaluate the impact of staffing decisions on financials, client relationships, and team capabilities.

Skills & Qualifications

• Understanding business operations, policies, and procedures.
• Analytical mindset with the ability to structure and solve complex problems.
• Familiarity with market analysis, financial planning, and capacity management is a plus.
• Excellent communication and presentation skills.
• Ability to work independently, take ownership, and meet deadlines.
• Team-oriented with strong organizational skills and a commitment to transparency.
• Background in Operations, Resource Management, Accounting and Finance, HR, Talent Management, Procurement, or Project Management is advantageous.

What's in It for You?
Global Perspective
: As part of a dentsu company, collaborate with over 70,000 talented colleagues across 145 countries to drive innovation on a global scale.

Flexibility & Balance:
Enjoy hybrid work models, adaptable hours, and home office options.

Inclusive & Supportive Culture:
We celebrate diversity and foster a respectful workplace where every team member's unique perspective is valued, and everyone is welcome.

Well-balanced reward package:
We offer competitive salaries, volunteer days, wellness days, modern offices, and a multi-cultural environment that fosters creativity and innovation.

Innovation-Driven Work:
Contribute to projects that are reshaping industries and driving transformation with next-generation technologies and strategies.

Purpose-Driven Culture:
Be part of an organization that fosters sustainable growth for brands, people, and society—where every contribution makes a meaningful impact.

Growth Opportunities:
Expand your skills through training, mentorship, and data-driven projects that reshape customer experience and business outcomes. Explore opportunities in the whole dentsu network to expand your reach.

• many more attractive benefits are waiting for you, for more details regarding additional benefits, please ask your recruiter

Ready to join the team? Shape your unique career and reach your full potential. Apply now and join us in transforming the future together.

• At dentsu, Diversity, Equity, and Inclusion (DEI) is central to our vision: "To be at the forefront of people-centered transformations that shape society."

We cherish the unique talents and perspectives of all individuals, welcoming applicants regardless of gender, gender identity, nationality, religion, ethnicity, cultural background, sexual orientation, age, physical or mental ability. By embracing diverse perspectives, we create meaningful change and sustainable growth for our people, clients, and society. Our hiring decisions are guided by qualifications and role-specific requirements, ensuring a workplace free from discrimination and harassment.

Location:
Belgrade

Brand:
Merkle

Time Type:
Full time

Contract Type:
Permanent