Sales Operations Support Analyst

14 hours ago

Beograd Srbija Hybrid, Serbia Mplus Serbia Full time
We are looking for a colleague to join us as a Sales Ops Support Analyst
Check out the main duties of the position:
  • Manage and support daily operations of the Contract Lifecycle Management (CLM) system, including DocuSign, ensuring efficient and compliant contract processes
  • Digitize, maintain, and enhance contract templates in close collaboration with the Legal department, business contract owners, and IT teams
  • Act as a liaison between business users and IT for contract workflow updates, system changes, and process improvements
  • Administer user access and permissions within the CLM system, including new user setup and role management
  • Provide functional support to sales teams and internal users for CLM and related sales tools, managing issues and escalations in line with defined Service Level Agreements (SLAs)
  • Monitor and manage incoming requests through shared email inboxes, ensuring timely resolution and proper escalation
  • Assist in resolving order-related exceptions by coordinating with accountable stakeholders
  • Support the CLM Product Owner by gathering business requirements, conducting User Acceptance Testing (UAT), and assisting with user training and rollout of new enhancements

What we expect from you:

  • Advanced knowledge of Microsoft Excel
  • Highly organized with multi-threaded tasks
  • Strong follow-up skills (proactive, detailed)
  • Sales support and account maintenance/management skills
  • Fluency in both written and spoken English language

What you will get from us:

  • Daily shift, 9 am to 5 pm (last 4 working days in a month would be 2 pm - 10 pm shift)
  • Hybrid model of work
  • Opportunity to develop skills through organized training
  • Work in a large, international team
  • Work in modernly equipped offices located in the heart of the business centre in New Belgrade
  • Advancement opportunities/Career development
  • This is a temporary engagement due to maternity leave

If you want to give yourself a try in the new role, apply with your CV in English and join us 

Note: Only shortlisted candidates will be contacted. Good luck

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