VIP Account Manager – French Language

6 hours ago

Belgrade, Central Serbia Workanova Full time €30,000 - €60,000 per year

About the Role: As a VIP Account Manager, you will be responsible for building andmaintaining strong relationships with French -speaking VIP players. Your goal isto provide exceptional service, ensure player satisfaction, and drive retentionand growth within your portfolio. You will be the main point of contact for VIPclients, ensuring their needs are met while identifying opportunities toincrease engagement and loyalty. Main Duties and Responsibilities:Manage a portfolio of French -speaking VIP players, ensuring top -level customer experience.Build long -term, trust -based relationships with high -value clients.Proactively contact players to introduce new offers, bonuses, and exclusive promotions.Monitor player activity and trends to identify opportunities and risks.Provide tailored solutions and personalized service to maximize player engagement.Act as the go -to contact for VIP players, addressing inquiries and resolving issues quickly.Collaborate with internal teams to deliver an exceptional VIP journey.Prepare regular reports on player activity, performance, and retention metrics.Contribute to developing strategies for increasing player loyalty and lifetime value.Handle any additional tasks as assigned by the Head or Director of Department. RequirementsNative -level French and excellent command of English (both spoken and written).Proven experience in the iGaming / Gambling industry (mandatory).Minimum years' experience in a VIP / Account Management role.Strong interpersonal and relationship -building skills.Excellent communication skills, both written and verbal.Ability to understand player needs and deliver tailored solutions.Good organisational and time -management skills.Analytical mindset with the ability to interpret data and KPIs.Confidence in using Microsoft Office and CRM tools.Ability to work under pressure and deliver results in a target -driven environment. Benefits What We're Looking For We are seeking a customer -focused, results -driven VIP Account Manager whocan deliver an outstanding experience to our French -speaking VIP players. Ifyou thrive in building relationships, understand the dynamics of the iGamingindustry, and enjoy working in a fast -paced environment, this role is for you. 

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