Customer Support Specialist

2 days ago

Belgrade, Central Serbia Gamdom Full time €30,000 - €60,000 per year

Gamdom, a leading Cryptocurrency iGaming operator, is expanding its fully remote team and is on the lookout for tech-savvy individuals who are passionate about customer support. If you're eager to learn, open-minded, and thrive in a dynamic environment, we want to hear from you

Position Overview:

Join our growing team as a Customer Support Agent, where your strong customer service skills and interest in the iGaming sector will be pivotal. In this role, you will ensure our customers' satisfaction by addressing inquiries, resolving issues, troubleshooting, and providing valuable assistance across our Casino, eSports, and Sports products via chat and email.

Responsibilities:

  • Customer Support: Deliver prompt and effective assistance to our customers. Queries can vary from informing clients of our available deposit methods, guiding customers to understand available offers, advising about bet settlements, informing about internal rules, etc.
  • Technical Troubleshooting: Resolve technical issues and guide clients through problem-solving processes with a focus on customer satisfaction and first contact resolution.
  • iGaming Interest/Experience: Leverage your passion for iGaming and eSports, even if you're new to the field, to provide informed and insightful assistance to clients.
  • Team Collaboration: Work closely with a diverse team in a remote environment to ensure seamless communication and coordination, contributing to a positive team culture.
  • Independent Problem Solving: Demonstrate the ability to work independently and make informed decisions to address client needs and concerns.

Skills/Qualifications:

  • Previous customer service experience (iGaming experience is a plus).
  • Tech-savvy, with a passion for customer service and the ability to quickly adapt to new tools and software.
  • Experience in cryptocurrency is an advantage.
  • Strong written and verbal communication skills in English (fluency in Turkish, French, Spanish, or Japanese is an additional plus).
  • Ability to collaborate effectively with a remote team, fostering a positive and supportive work environment.
  • Capable of working autonomously and making sound decisions to address customer needs.
  • Flexibility: Willingness to learn, and work varying shifts in a 24/7 support team.

Perks at Gamdom:

  • Fully remote - work from anywhere in the world
  • Flexible schedule
  • 30 days of paid time off
  • Equipment allowance

  • Customer Support Specialist

    2 days ago

    Belgrade, Central Serbia Mplus Serbia Full time €20,000 - €40,000 per year

    The Customer Support Specialists are a business-essential role that serve as the frontline support for our clients, providing SaaS support. We're committed to bringing passion and customer focus to the business.Primary Responsibilities:Develop understanding of internal/external systems and features we supportProvide first-class customer support via phone,...

  • Customer Support Specialist

    2 weeks ago

    Belgrade, Central Serbia InTouch Full time €12,000 per year

    JOB RESPONSIBILITIES:Communication with international customers (reception and processing of incoming queries via live chat);Providing support to clients;Registration of information in the database;Interaction with internal departments on different levels regarding specific projects.REQUIRED QUALIFICATIONS:Excellent knowledge of Arabic language (Egyptian...

  • Customer Support Specialist

    2 days ago

    Belgrade, Central Serbia Altery Full time 30,000 - 60,000 per year

    Ability to work collaboratively in a team environment and contribute to team goals.Comfortable working in a fast-paced, dynamic environment and handling multiple tasks simultaneously.About UsAre you passionate about FinTech and eager to shape the future of talent in a fast-paced, innovative environment? At Altery, we believe that exceptional people are the...

  • Customer Support Specialist

    2 days ago

    Belgrade, Central Serbia Passendo ApS Full time €30,000 - €60,000 per year

    Your mission Working from our office in central "old" Belgrade, you will be in contact with clients from all over the world daily. You will form strong international relationships and most likely get used to travelling to Copenhagen to our Danish office.You must be passionate about giving our clients the best possible experience and helping them maximize...

  • Customer Success Support Specialist

    2 days ago

    Belgrade, Central Serbia CallsU Full time €25,000 - €40,000 per year

    About UsAt CallsU we offer customized calls, emails, SMS messaging as well as mobile chat options to boost conversions.The company uses a tried and tested suite of marketing automation software that allows for no-code and low-code integrations. This amazing suite combines business data with decades of sales expertise to conduct localized calls that align...

  • Customer Support Product Specialist

    2 days ago

    Belgrade, Central Serbia Semrush Full time €30,000 - €60,000 per year

    Hi thereWe are Semrush, a global Tech company developing our own product – a platform for digital marketers.Are you ready to be a part of it? This is your chance We're hiring for Customer Support Product Specialist.Tasks in the roleSupport users across multiple channels by handling inquiries via email, ticketing systems, chat — adjusting tone and depth...

  • Customer Support Product Specialist

    2 days ago

    Belgrade, Central Serbia Semrush Full time €30,000 - €60,000 per year

    Hi thereWe are Semrush, a global Tech company developing our own product – a platform for digital marketers.Are you ready to be a part of it? This is your chance We're hiring for Customer Support Product Specialist.Tasks in the roleSupport users across multiple channels by handling inquiries via email, ticketing systems, chat — adjusting tone and depth...

  • Customer Support Specialist

    2 days ago

    Belgrade, Central Serbia Genestack Full time €30,000 - €60,000 per year

    At Genestack, we are tackling the underlying computational and scientific challenges of bioinformatics to provide researchers with software tools that streamline the discovery process and accelerate precision medicine, drug development, and bioinformatics research. Our platform is already deployed at leading pharmaceutical and consumer goods companies —...

  • Customer Specialist-Norwegian language

    2 days ago

    Belgrade, Central Serbia Workanova Full time €2,200 - €2,800 per year

    ABOUT THE COMPANY:WorkaNovais a global BPO customer experience specialist, providing exceptional customer care, sales, technical support, and back-office services. With clients across the Fintech, iGaming, and eCommerce industries, we operate in over 10 languages and are committed to delivering outstanding support around the clock.ABOUT THE JOB:We're seeking...

  • Enterprise Support Specialist

    2 days ago

    Belgrade, Central Serbia Semrush Full time €40,000 - €60,000 per year

    Hi thereWe are Semrush, a global Tech company developing our own product – a platform for digital marketers.Are you ready to be a part of it? This is your chance We're hiring for Enterprise Support Specialist (Evening Shift).Tasks in the roleWe're looking for a self-sufficient, analytical, and technically mindedEnterprise Support Specialistto support our...