iGaming Customer Support

1 week ago

Belgrade, Central Serbia Level Up Interactive Full time €30,000 - €40,000 per year

Level Up Interactive is a company involved in management and marketing of several brands in the iGaming industry and is looking to grow its team due to expansion of business and streamlining business processes.

We are looking for a strong and communicative person to fill in the Casino Host role. This is B2C oriented role that requires friendly approach but also professionalism in order to ensure customer's inquiries have been dealt with in a positive and timely manner.

Dig into the world of iGaming, showbusiness in business and enjoy the journey of exploring this dynamic industry

Job Responsibilities:

  • Providing HOW-TO guidance to the customers

  • Handling Live Chat support tickets independently or escalating them

  • Overseeing general customer experience

  • Representing our brands on specialized websites and forums

  • Create and analyze periodical reports about customer satisfaction

  • Ensuring improvement of customer satisfaction

Perfect Candidate:

  • Experience as Customer Support representative is a must

  • Oriented towards customer satisfaction

  • Great problem solver

  • Self driven and well organized

  • Strong with multitasking

  • English language at full business proficiency is a must

  • Experience in iGaming or similar industries is a plus

  • German language at conversational proficiency is a plus

Benefit package:

  • Private healthcare

  • Starting with 24 days off

  • A contract for an indefinite period

Other details:

  • Working in shifts after onboarding

  • Full time employment

  • Working from office

  • Remote work friendly

Apply via Linkedin or send your CVs to with subject:

Casino Host: [YOUR NAME]

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