Hospitality - McDonald's Customer Care

About NCR VOYIX
NCR Voyix Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail and restaurant industries. NCR Voyix transforms retail stores and restaurant systems with comprehensive, platform-led SaaS and services capabilities. NCR Voyix is headquartered in Atlanta, Georgia, with customers in more than 35 countries across the globe.

• Providing support to McDonald's franchisee owner operators and technology personnel
• Using Knowledge Systems obtained from NCRV and other manufacturers to identify solutions to known problems; Responsible for ensuring that the solutions are successfully implemented
• Providing sales quotes to customer, placing consumable orders, helping with hardware maintenance questions and invoice inquiries
• When a solution cannot be identified, employee is responsible for escalating the problem to second level internal teams, where they would provide a concise description of the problem
• Responds to incoming phone calls from store staff and personnel; Tracking notifications and pending tickets via the screen; Solving tickets with a remote approach
• Be able to anticipate the internal and external needs of clients and the commitment to customer satisfaction; Monitor and respond to events related to all users.
• Use a large database of resources or information; Developing new approaches for situations where standard approaches do not apply; Adapting to a multitude of demands, shifting priorities, concerns, and rapid changes, embracing and adapting to new or alternative approaches
• Performs other appropriate duties and tasks that correspond to his/her qualifications as scope of the project requirements may change to meet the customer's needs
• Responds to incoming phone calls from store staff and field engineers; Tracking notifications and pending tickets via the screen; Solving tickets with a remote approach; Reporting to NCR or a third party on everything
• Working hours range from 4:00 AM to 02:00 AM CET
• Answers to the Supervisor for his/her work and works alongside team members to provide solutions when needed

Basic Qualifications:

• Excellent oral and written communication skills
• Working knowledge of Excel
• Prior use of CSM is a plus

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement
Integrated into our shared values is NCR Voyix's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

"When applying for a job, please make sure to only open emails that you will receive during your application process that come from a email domain."