Customer Operations Analyst

2 weeks ago

Belgrade, Central Serbia Mplus Full time 350,000 - 550,000 per year

If you are detail-oriented, analytically driven, and passionate about ensuring high-quality IT service delivery, the role of
Customer Operation Analyst
could be the perfect fit for you. In this role, you will be responsible for supporting the monitoring, analysis, and reporting of IT services to ensure they meet agreed service levels and align with business requirements.

Take a look at your main duties and responsibilities:

Monitor Service Performance

  • Tracking and reporting on SLAs, OLAs, and KPIs
  • Analyzing data from incidents, requests, and problems
  • Creating dashboards and service reports

Support Incident, Problem & Change Management

  • Helping coordinate and track incidents, problems, and changes
  • Ensuring tickets are properly logged and resolved on time
  • Assisting with root cause analysis for major incidents

Reporting & Documentation

  • Preparing regular and on-demand reports
  • Keeping documentation up to date (e.g., service catalogues, process flows)
  • Supporting audits and compliance checks

Work with Stakeholders & Vendors

  • Communicating with internal teams, customers, and suppliers
  • Escalating service risks or issues when needed
  • Providing data and insights for service review meetings

What we expect from you
:

  • Fluency in English and basic knowledge of French
  • Advanced Excel, Power BI, or reporting/analytics tools (desirable)
  • A problem-solving mindset with an eye for detail
  • Customer-focused with a proactive attitude.

What's in it for you?

  • A hybrid work model that lets you balance in-office and remote work
  • Structured training programs to help you develop your skills and grow your career
  • The chance to work in a vibrant, international team
  • Modern office spaces in the heart of New Belgrade's business district
  • Career advancement opportunities and the potential to convert to a client contract with full benefits

Note: Only shortlisted candidates will be contacted. Best of luck, we can't wait to meet you

  • Operations Analyst

    2 weeks ago

    Belgrade, Central Serbia World Bank Group Full time €40,000 - €60,000 per year

    Operations Analyst - Western Balkans Job #: req34371Organization: IFCSector: OperationsGrade:Term Duration: 3 years 0 months Recruitment Type: Local RecruitmentLocation: Belgrade,SerbiaRequired Language(s): English Preferred Language(s): Serbo-CroatianClosing Date: 10/1/2025 (MM/DD/YYYY) at 11:59pm UTC DescriptionBuild a career...

  • Operations Analyst

    2 days ago

    Belgrade, Central Serbia IFC - International Finance Corporation Full time €40,000 - €60,000 per year

    Build a career with impact. Working at the World Bank Group (WBG) provides a unique opportunity to help countries solve their greatest development challenges. As one of the largest sources of funding and knowledge for developing countries, the WBG is a unique partnership of five global institutions dedicated to ending poverty, increasing shared prosperity,...

  • Client Operations Analyst

    2 days ago

    Belgrade, Central Serbia Merkle Full time €25,000 - €40,000 per year

    Job Description:We Dream. We Do. We Deliver.At Merkle, a dentsu company, we power the experience economy. Whether we're building the next great app, running CRM at scale for global brands, delivering technology architectures that support millions of users, or providing world-class data, identity, and insights solutions, it's all in the name of crafting...

  • Sales Operations Support Analyst

    7 days ago

    Belgrade, Central Serbia NCR Voyix Full time $40,000 - $60,000 per year

    About NCR VOYIXNCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction...

  • Customer Operations Manager

    1 week ago

    Belgrade, Central Serbia BlueCat Full time €40,000 - €80,000 per year

    Have you heard of BlueCat? We're one of those hidden gems that's been disrupting the market as a key player in the rapidly growing space of Intelligent Network Operations. Organizations require a new model of network operations that links foundational core services with a deep, predictive understanding of network health and performance to improve change...

  • Business Analyst

    7 days ago

    Belgrade, Central Serbia Inmind Full time €35,000 - €45,000 per year

    Inmindis an experienced, motivated, and passionate team of software engineers with one clear goal — to create IT products and solutions that users genuinely love, while solving real business challenges. As a mid-sized company, we have the flexibility to adapt quickly and stay ahead in the ever-changing digital world.As a part of our continued growth, we're...

  • Account Support Analyst II

    2 weeks ago

    Belgrade, Central Serbia NCR Atleos Full time $40,000 - $80,000 per year

    About NCR AtleosNCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.Job Title:Account Support Analyst IIGrade:9Location:BelgradePosition Summary & Key...

  • Senior HR Data Operations Analyst

    4 days ago

    Belgrade, Central Serbia Clarivate Full time €30,000 - €60,000 per year

    We are looking for SeniorHR Data Operations Analystto join our HR Data Ops Team in Belgrade. The successful candidate will support the People Team through Workday transactions, projects, and general administrative support. If you have prior experience working with data, we'd love to speak with youThis is a US Shift role pm)About You – Experience,...

  • BI Analyst – Sports Operations

    7 days ago

    Belgrade, Central Serbia Max Bet Full time 300,000 - 450,000 per year

    Max Bet is part of Flutter Entertainment (LSE: FLTR; NYSE: FLUT) ─ the world's largest online gambling operator, publicly listed on both the New York Stock Exchange and the London Stock Exchange. As a truly global leader in sports betting and gaming, Flutter shapes the future of the industry Max Bet is a rapidly growing company specializing...

  • Logistics Analyst

    5 days ago

    Belgrade, Central Serbia NCR Atleos Full time €15,000 - €30,000 per year

    About NCR AtleosNCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek's prestigious 2025 Top 100 Global Most Loved...