Head of Customer Success

2 weeks ago

Belgrade, Central Serbia Cindicator Full time €40,000 - €80,000 per year

Our team is a synergy of experts in the fields of mathematics, data science, trading, finance, and information technology. We pay special attention to the training and development of our team, as well as comfort at work and beyond.

Now we are growing very fast, and are looking for people who are close to our mission - to connect all types of intelligence in one symbiotic, hybrid system to solve humanity's most pressing problems.

We provide two types of products: predictive analytics for investment decisions and a product that allows users to earn a profit on small volumes of portfolios in digital assets through passive investment.

We are looking for a teammate who will be responsible for:

Customer Success system development and implementation.

Leading the team of support & community managers.

Ensuring

  • relationship-focused client management for robo-advising and analytical products clients;
  • general account management, including all agreements, payments, documentation, work with reclamations, CRM-system etc;
  • new clients onboarding via all communication channels;
  • clients support, including first line technical support, in chat, e-mail, online conferences for robo-advising Clients and Analytical Platform forecasters.

We are expecting:

  • proven record of managing fully remote Customer success team;
  • hands on experience in customer support;
  • experience and strong interest in the crypto market and the new economy;
  • fluent english;
  • data driven decision making;
  • professional understanding of the strength and the weaknesses of the different customer management systems;
  • good experience with CRM.

Cindicator Benefits:

  • actively engage and participate in creating the innovative products for the new digital economy;
  • work in a highly motivated team of young professionals, including product managers, researchers, traders and analysts;
  • interaction with leaders of blockchain, crypto and traditional financial markets industries;
  • resources for personal and professional development;
  • remote team working from all over the world.

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