Head of Customer Relationship Management

2 weeks ago

Belgrade, Central Serbia Prohuman Serbia Full time €40,000 - €60,000 per year

On behalf of our client, a leading international consumer retail chain, we are looking for a visionary leader to take on the role of
Head of Customer Relationship Management
.

Location: Belgrade

This is a unique opportunity for an experienced professional with a strong background in CRM, Customer Management, and Data & Analytics to shape and elevate the customer experience strategy in a fast-paced, competitive market.

What You Will Do

  • Set the direction for CRM strategy, aligning it with market trends and business goals to boost customer loyalty, revenue, and brand impact.
  • Lead the design and execution of loyalty and retention programs that drive long-term value.
  • Champion personalization at every touchpoint, ensuring tailored communication and offers that resonate with customers.
  • Transform insights from customer and market data into actionable strategies that shape business decisions across departments.
  • Drive innovation in customer support by optimizing processes, leveraging AI and chatbots, and ensuring an outstanding, cost-efficient service experience.
  • Safeguard data quality, compliance, and security while enabling smarter, data-driven decision-making.

What We Are Looking For

  • Proven leadership in Customer Relationship Management, Customer Interaction, or related fields.
  • Strong expertise in data analytics and its application to customer engagement strategies.
  • A strategic thinker with the ability to translate vision into impactful execution.
  • Deep understanding of customer loyalty, retention, and personalization.

Join a company that puts the customer at the heart of everything they do — and play a key role in shaping the future of customer experience.

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