Process Implementations Manager

2 weeks ago

Belgrade, Central Serbia Travelfusion Ltd. Full time

The Role:

The
Process Implementation Manager is   responsible for planning, designing and executing the process review, implementation and refinement across departments, starting with the wider operations department.  This important new role will focus on lean processes that enhance the company's overall services to its clients by ensuring cross functional alignment, while paving the way for digital transformation initiatives and operational excellence.

Key Responsibilities:

  • Evaluate existing business processes and design a framework for improvement in efficiency, quality and performance
  • Design and create a new, optimised structure where necessary and Standard Operating Procedures (SOPs)
  • Set-up frameworks to monitor the ongoing execution and identify issues which need further amendments
  • Create a roadmap mapping out  areas of the processes which will be reviewed, agreed, designed and rolled out together with stakeholder engagement.
  • Collaborate with cross-functional teams to implement process changes, ensuring alignment with business objectives and strategy
  • Develop and monitor performance metrics (KPIs) to assess process effectiveness and ROI
  • Produce departmental process documentation accounting for different requirements but with a central theme of lean processes
  • Lead workshops and training sessions to embed process awareness and a continuous improvement culture
  • Partner with IT and data teams to automate workflows and enable digital solutions and automation with machine learning where appropriate
  • Ensure compliance with regulatory, quality and risk management standards within business operations
  • Maintain a process governance framework to standardise documentation and facilitate change management
  • Report regularly to senior management on process performance, challenges and improvement opportunities

Qualifications:

  • Bachelor's or Master's degree in Business Administration, Operations Management, Industrial Engineering, or related field
  • Proven experience (5+ years) in business process management, operations improvement or related project management
  • Strong analytical and problem-solving skills with attention to detail
  • Proficiency in process mapping and modeling tools
  • Familiarity with continuous improvement frameworks
  • Excellent verbal and written communication, facilitation and stakeholder management skills
  • Experience with digital transformation or automation platforms is an advantage

Key Attributes:

  • Strategic thinker with a data-driven approach to decision-making.
  • Strong leadership and collaboration skills
  • Comfortable managing multiple priorities in dynamic environments
  • Passionate about driving efficiency, innovation and measurable business impact

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