VIP Account Manager – French Language

17 hours ago

Belgrade, Central Serbia Workanova Full time €30,000 - €60,000 per year
About the Role:

As a VIP Account Manager, you will be responsible for building and
maintaining strong relationships with French-speaking VIP players. Your goal is
to provide exceptional service, ensure player satisfaction, and drive retention
and growth within your portfolio. You will be the main point of contact for VIP
clients, ensuring their needs are met while identifying opportunities to
increase engagement and loyalty.

Main Duties and Responsibilities:
  • Manage
    a portfolio of French-speaking VIP players, ensuring top-level customer
    experience.
  • Build
    long-term, trust-based relationships with high-value clients.
  • Proactively
    contact players to introduce new offers, bonuses, and exclusive
    promotions.
  • Monitor
    player activity and trends to identify opportunities and risks.
  • Provide
    tailored solutions and personalized service to maximize player engagement.
  • Act
    as the go-to contact for VIP players, addressing inquiries and resolving
    issues quickly.
  • Collaborate
    with internal teams to deliver an exceptional VIP journey.
  • Prepare
    regular reports on player activity, performance, and retention metrics.
  • Contribute
    to developing strategies for increasing player loyalty and lifetime value.
  • Handle
    any additional tasks as assigned by the Head or Director of Department.


Requirements
  • Native-level French and
    excellent command of English (both spoken and written).
  • Proven
    experience in the iGaming / Gambling industry (mandatory).
  • Minimum
    years' experience in a VIP / Account Management role.
  • Strong
    interpersonal and relationship-building skills.
  • Excellent
    communication skills, both written and verbal.
  • Ability
    to understand player needs and deliver tailored solutions.
  • Good
    organisational and time-management skills.
  • Analytical
    mindset with the ability to interpret data and KPIs.
  • Confidence
    in using Microsoft Office and CRM tools.
  • Ability
    to work under pressure and deliver results in a target-driven environment.


Benefits

What We're Looking For

We are seeking a customer-focused, results-driven VIP Account Manager who
can deliver an outstanding experience to our French-speaking VIP players. If
you thrive in building relationships, understand the dynamics of the iGaming
industry, and enjoy working in a fast-paced environment, this role is for you.

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