Over the Road Account Specialist

2 weeks ago

Belgrade, Central Serbia Zelh Full time €45,000 - €60,000 per year

Zelh is a fast-growing, passionate outsourcing company.

Our mission is to be the most reliable company by offering and maintaining consistently high-quality services.

We achieve the mission by fostering long-term relationships with customers, employees, and vendors. Personal attention, timely communication, and respect for all people are the basis of our business philosophy

At this point, Zelh is looking for Over the Road Account Manager, who will be responsible for managing the full truckload shipment process, from booking loads and negotiating carrier rates to ensuring on-time delivery. This role serves as the primary contact for customers, providing updates, resolving service issues, and maintaining strong carrier relationships to ensure cost-effective and reliable transportation solutions.

Key Responsibilities:

  • Manage the full OTR shipment process from load booking to final delivery, ensuring on-time and cost-effective execution.

  • Act as the main point of contact for assigned customers, providing regular shipment updates and resolving any service issues.

  • Source and secure capacity with carriers, negotiating competitive rates and maintaining strong carrier relationships.

  • Prepare and send accurate rate quotes to customers based on market conditions and shipment requirements.

  • Track and trace shipments daily, proactively addressing delays or service exceptions.

  • Update transportation management systems (TMS) with shipment details, documentation, and status updates.

  • Collaborate with sales, operations, and billing teams to ensure smooth coordination and accurate invoicing.

  • Monitor carrier performance and provide feedback to maintain service standards.

  • Identify opportunities for cost savings and operational improvements in OTR logistics processes.

  • Ensure compliance with transportation regulations and customer-specific requirements.

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