Customer Experience Coordinator

4 days ago

Belgrade, Serbia beBeeOperations Full time

About this role

This is an exciting opportunity to join our team as a Customer Operations Analyst. In this role, you will be responsible for supporting the quality of service and performance of our Services Offering.

You will ensure that relevant systems, methodologies, and procedures are in place to achieve contractual agreements. This includes supporting Incident, Request, Change, and Escalation processes, as well as tracking service performance metrics.

As a key member of our team, you will analyze and report on key Support metrics based on agreed Service Level Agreements (SLAs). You will also provide accurate and timely reports and information as per agreed cadence.

To succeed in this role, you will need to develop a strong understanding of customer changes that may impact our Service performance. You will drive internal and customer meeting governances, and be a point-of-contact for customers relating to service delivery matters.

We are looking for someone with extensive Service Delivery experience, managed services experience, and demonstrated proficiencies in the Microsoft Office Suite. If you have a Bachelor's degree or relevant industry experience, we would love to hear from you.

About the company

We are committed to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.

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