Technical Support Specialist

4 days ago

Belgrade, Serbia beBeeNetwork Full time
Network Support Specialist

We are looking for a skilled Network Support Specialist to join our team. As a key member of our customer care department, you will work closely with dedicated strategic enterprise customers to anticipate, identify, and address their technical concerns.

The ideal candidate will have a strong background in network monitoring and analysis, with experience in troubleshooting complex technical issues. They will also possess excellent communication skills, both written and verbal, and be able to effectively communicate with internal stakeholders and customers.

Responsibilities:
  • Manage Cases: Log all customer interactions and technical steps taken in our CRM system.
  • Identify Issues: Determine the nature of the problem, ask clarifying questions, and utilize diagnostic tools to resolve issues efficiently.
  • Resolve Issues: Utilize knowledge base articles, prior training, and testing in our lab environment to resolve common issues.
  • Create Tickets: Enter bugs and feature suggestions with supporting information if necessary.
  • Manage Escalation: Escalate unsolved issues to Tier 3 support with prerequisite information.
  • Communicate Continuously: Keep internal stakeholders and customers informed on issues.
  • Collect Feedback: Ensure feedback is documented and radiated to proper personnel.
  • Document: Update knowledge base articles to ensure efficiency improvements.
Qualifications:
  • BS degree in science or equivalent work experience.
  • 2 or more years previous experience in a technical support role.
  • Basic understanding of servers, networks, routers, and switches.
  • Knowledge of NetFlow, SNMP, Routing, LAN, IP SLA, QoS, SSH, and Telnet.
  • Ability to use diagnostic network issues using common debugging tools.
  • Basic understanding of security, virtualization, DBs, and Rest APIs.
  • Basic knowledge of operating systems (Windows and Linux).
  • Self-starter and detailed oriented.
Benefits:
  • Professional Development Budget
  • Dedicated Wellness Days and Wellness Week
  • Lifestyle Spending Account
  • Employee Recognition Program

Our comprehensive benefits encompass your health, financial well-being, and overall wellness, and we are committed to providing an exceptional work environment, enriching employee programs, and fostering a remarkable company culture.

  • Customer Technical Support Expert

    1 week ago

    Belgrade, Serbia beBeeSupport Full time

    Our company is looking for a highly skilled and motivated professional to join our team as a L2 Support Specialist.This role is a great opportunity for someone who wants to work in a fast-paced environment and make a real impact. As an L2 Support Specialist, you will be responsible for providing technical support and assistance to clients and businesses...

  • Technical Support Specialist

    2 weeks ago

    Belgrade, Serbia beBeeSupport Full time

    Job OpportunityWe are seeking an experienced technical professional to join our support team.The ideal candidate will possess a strong understanding of software development and customer service principles, with excellent communication and problem-solving skills.Key Responsibilities:Provide comprehensive and professional customer support to ensure customer...

  • Technical Support Specialist

    4 days ago

    Belgrade, Central Serbia beBeeCustomer Full time

    Join the world of premium customer support and be part of a dynamic global team.Are you passionate about technology and people? We are looking for a Customer Support Consultant to provide exceptional support to our clients around the globe. This is an opportunity to grow professionally, expand your network, and thrive in a multicultural environment while...

  • Technical Support Expert

    4 days ago

    Belgrade, Central Serbia beBeeSupport Full time

    Are you passionate about delivering exceptional customer experiences?We're looking for a skilled Technical Support Expert to join our team!About the Role:As a Technical Support Expert, you will be responsible for providing top-notch support to our clients via phone, email, and chat.You will work closely with our development team to resolve complex technical...

  • Tech Support Specialist

    4 days ago

    Belgrade, Central Serbia beBeeCustomerSupport Full time

    Are you passionate about the tech industry?We have a unique opportunity for an experienced customer support specialist to join our team. This role involves providing top-notch technical assistance and support via various communication channels, ensuring seamless interactions with clients.In this position, you will be working in a fast-paced environment where...

  • Technical Support Analyst

    4 days ago

    Belgrade, Central Serbia Euronet – EFT Segment Full time

    Euronet is excited to grow its L2 Team Our new team members will play a vital role in supporting Euronet's bankcard and EFT transaction processing applications and services.Key responisibilities:Provide L2 application and service support for the transaction processing production environment Understand and follow established company's operational processes...

  • Technical Support and Monitoring Analyst

    1 day ago

    Belgrade, Central Serbia Euronet – EFT Segment Full time

    Welcome to Euronet, an exhilarating company with a robust growth history and a vast array of services Since our inception in Central Europe in 1994, we have evolved into a global powerhouse, creating a real-time digital and cash payments network with millions of touchpoints worldwide. As our business expands, we are currently looking for a Technical Support...

  • Exceptional Technical Services Specialist

    4 days ago

    Belgrade, Central Serbia beBeeSupport Full time

    Technical Support AnalystWe are seeking a highly skilled Technical Support Analyst to join our team. The ideal candidate will have excellent problem-solving skills, a strong analytical mind, and the ability to work well under pressure.Job DescriptionThe Technical Support Analyst will be responsible for providing technical support to internal and external...

  • Customer Support Specialist

    4 days ago

    Belgrade, Serbia beBeeCustomerSupport Full time

    Are you passionate about delivering exceptional customer experiences?">We are seeking a highly skilled Customer Support Agent to join our team! As a key member of our support team, you will play a vital role in ensuring our customers receive the highest level of service and support.">In this role, you will be responsible for:Providing timely and effective...

  • Technical Infrastructure Specialist

    2 days ago

    Belgrade, Serbia beBeePlatform Full time €80,000 - €120,000

    Job OpportunityWe are seeking a skilled Platform Engineer to join our team in Belgrade, Serbia. The ideal candidate will have experience with Kubernetes, AWS, and GitLab CI/CD, as well as a strong understanding of development and release flows.Key Responsibilities: Maintain the Internal Developer Platform (IDP) and related tooling, ensuring they are online,...