Quality Control Manager

4 days ago

Belgrade, Serbia The lemon Consulting Full time

Position: Quality Control Manager

Location: Belgrade, Serbia

Employment type: Full-time

Remuneration: Base salary + bonuses

DUTIES AND RESPONSIBILITIES:

  • Collaborate with department leadership to ensure alignment of quality initiatives with overall organizational goals.
  • Ensure adherence to internal policies, regulatory standards, and contractual obligations, with a focus on exceeding quality expectations.
  • Foster a positive and collaborative team environment that promotes continuous learning and improvement.
  • Act as a mentor and role model by reinforcing best practices, procedural compliance, and high service standards.
  • Implement coaching and development strategies to support employee performance and growth.
  • Review and assess the work of quality assurance team members, offering constructive feedback for improvement.
  • Analyze quality control data to identify trends and opportunities for process enhancement.
  • Recommend and implement workflow optimizations to increase operational efficiency.
  • Prepare and present performance reports with actionable recommendations for improvement.
  • Keep the team informed of any updates or changes to policies, procedures, or quality standards.
  • Supervise and guide quality control staff, monitoring individual and team performance.
  • Support daily operations by ensuring effective task execution and resource coordination.
  • Oversee and coordinate the activities of supervisors and specialists within the quality control function.

REQUIREMENTS:

  • Native or fluent in English (C1 level), with strong proficiency in both written and spoken communication.
  • 3+ years of managerial experience, leading teams of 20 or more.
  • Strong leadership, communication, and team-building skills.
  • Proactive, results-driven, and able to manage projects independently or collaboratively.
  • Experience in quality assurance or process improvement, with attention to detail and data analysis skills.
  • Strategic thinker with solid decision-making and problem-solving abilities.
  • Comfortable working with KPIs and performance metrics.
  • Skilled in Microsoft Office and general task management tools.
  • Organized, dependable, and committed to continuous improvement.
  • Experience in compliance or industry-specific quality control (e.g., gaming) is a plus.

BENEFITS:

  • Excellent remuneration package based on experience, skills, and performance
  • A dynamic international team with a positive and friendly atmosphere
  • Guidance and tools to reach career potential
  • Paid training
  • Private health insurance after 6 months
  • Free gym membership
  • Relocation support

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