Global Client Coordinator

20 hours ago

Belgrade Serbia CIBT Full time €40,000 - €80,000 per year

Position Overview 

As a Global Client Coordinator at Newland Chase, you will play a key role in managing and developing relationships with a portfolio of clients, primarily SMEs, by supporting their strategic mobility and immigration goals. You will be responsible for coordinating client services, promoting solution-oriented strategies, and ensuring exceptional service delivery in a dynamic, fast-paced global environment. 

Duties and Responsibilities 

  • Manage a dedicated portfolio of small to mid-sized clients, ensuring client satisfaction and consistent service delivery. 
  • Collaborate with the Client Relationship Director to develop strategic growth plans aimed at increasing client engagement across Newland Chase and CIBT services.
  • Proactively identify opportunities for expanding service utilization (e.g., consultations, group moves, seasonal mobility projects, policy updates).
  • Deliver client training on the Immigo Client Portal and provide ongoing user support.
  • Act as a liaison for client inquiries directed to the Client Relationship Team, ensuring timely and accurate responses.
  • Track and report on client service trends, including spending, SLA adherence, and satisfaction metrics.
  • Support client onboarding, implementation, and offboarding processes in collaboration with internal stakeholders.
  • Assist in the preparation of reports, client presentations, and project-related documentation.
  • Lead assigned internal or client-facing projects as needed.
  • Ensure all client-specific procedures are accurately documented and shared with relevant operational teams.
  • Work closely with the Regional Client Relationship Director and other stakeholders to ensure alignment with strategic objectives.

Education and Qualifications  

  • Bachelor's degree or equivalent experience in business, international relations, or a related field.
  • Minimum 2 years of experience in client service, account management, or training; experience in immigration, global mobility, or travel industry is strongly preferred.
  • Fluency in written and spoken English language
  • Strong written communication skills, with the ability to create clear and structured internal and external documentation.
  • Proficient in Microsoft Office tools (Excel, PowerPoint, Outlook, Word).
  • Confident in verbal communication and capable of delivering client presentations.
  • Highly organized, detail-oriented, and capable of handling multiple projects simultaneously.
  • Proactive and self-motivated with a strong sense of ownership and accountability.
  • Team-oriented, adaptable, and able to work in a fast-paced, changing environment.
  • A flexible mindset with a positive approach to problem-solving and innovation.

About Us 

CIBT is the leading global provider of immigration and visa services for corporations and individuals with over 1,500 expert immigration and visa professionals, attorneys and qualified migration consultants located in over 60 offices in 25 countries. With thirty years of experience, CIBT is the primary service provider to 75% of Fortune 500 companies.  

CIBT offers a comprehensive suite of services under two primary brands: Newland Chase, a wholly owned subsidiary focused on global immigration strategy and advisory services for corporations worldwide and CIBT-visas, the market leader for business and other travel visa services for corporate and individual clients. CIBT-visas is the leading global travel visa service with unrivaled capability to obtain business and other travel visas for corporations and individuals worldwide in a fast, convenient and secure manner.  

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