Cards Operations Specialist

5 days ago

Belgrade, Central Serbia FxPro Full time €40,000 - €80,000 per year

Join FxPro Group:
be a part of our expanding international team, with offices in Limassol, London, Nassau, and Dubai. BankPro is the latest in the group's expanding financial enterprise, providing professional banking services with flexible and convenient solutions, alongside digital investment platform facilities.

As a
Cards Operations Specialist
, you'll be responsible for managing and overseeing the daily operations related to card services. This includes handling card issuance, transaction processing, customer inquiries and ensuring compliance with regulatory standards.

This position requires relocation to Cyprus.

Responsibilities

  • Oversee the end-to-end process of card issuance, including verification, personalization, design, acceptance, maintenance, production, and distribution
  • Monitor daily card transactions, ensuring data accuracy and timely processing.
  • Actively collaborate with service providers and strategic partners, fostering strong relationships to proactively identify and swiftly resolve discrepancies, ensuring seamless operations
  • Provide technical support to customers on card-related issues, such as lost/stolen cards, fraud prevention, and transaction inquiries
  • Collaborate with internal teams to ensure seamless integration of card operations with other banking services
  • Maintain accurate records of all card-related activities, ensuring compliance with regulatory and audit requirements
  • Work closely with third-party vendors and card networks to manage and resolve any operational issues
  • Assist in the development and implementation of card-related policies and procedures
  • Monitor and report on key performance indicators (KPIs) related to card operations, identifying areas for improvement
  • Prepare and submit regulatory reports related to card operations
  • Provide technical and operational training to customer support teams

Requirements

  • Bachelor's degree in Finance, Business Administration, Engineering, or a related field
  • 3+ years of experience in card operations or a related role within the financial services industry
  • Strong knowledge of card transaction processes, including authorization, clearing, settlement, and chargebacks
  • Familiarity with card payment networks (Visa, Mastercard, etc.) and related regulatory requirements
  • Proficiency in using card management systems and mobile payment applications
  • Excellent problem-solving skills and the ability to handle high-pressure situations
  • Strong organizational skills and attention to detail
  • Effective written and verbal communication skills
  • Ability to work independently and as part of a team
  • Proficiency in interpreting complex manuals and extracting critical requirements
  • Experience with fraud detection and prevention in card services is highly desirable
  • Experience in card acquiring will be an advantage
  • Knowledge of SQL and core banking systems
  • Certification in card operations or related areas is a plus

Our benefits

  • Competitive compensation package
  • Medical and life insurance
  • Provident fund
  • In-house gym with a personal trainer
  • Free daily lunch catering, snacks, and beverages
  • Company discount card for various products & services
  • 21 days of annual leave and 10 days of sick leave annually
  • Shuttle bus service from Limassol
  • Relocation bonus and visa/work permit support

  • People Operations Specialist

    5 days ago

    Belgrade, Central Serbia Paymentology Full time €60,000 - €120,000 per year

    At Paymentology, we're redefining what's possible in the payments space. As the first truly global issuer-processor, we give banks and fintechs the technology and talent to launch and manage Mastercard, Visa cards at scale - across more than 60 countries.Our advanced, multi-cloud platform delivers real-time data, unmatched scalability, and the flexibility of...

  • Operational Specialist

    2 weeks ago

    Belgrade, Central Serbia Orvynexy Full time 300,000 - 450,000 per year

    Role DescriptionThis is a part-time on-site role for an Operational Specialist, located in Belgrade. The Operational Specialist will be responsible for managing daily operational activities, ensuring smooth business operations, and supporting project management initiatives. The role includes analyzing data, implementing operational strategies, coordinating...

  • Operations Specialist

    2 weeks ago

    Belgrade, Central Serbia HireApp Full time €25,000 - €35,000 per year

    Operations Specialist (Workforce Coordination)Location:Belgrade, Serbia (on-site, with 1 remote day per week)Schedule:Full-time, 5 days/week, mostly afternoon shifts (including rotating weekends)About HireAppHireApp is a fast-growing tech startup that helps logistics companies manage and scale their workforce more efficiently. Our platform combines smart...

  • Operations Coordinator

    2 weeks ago

    Belgrade, Central Serbia Manpower Serbia Full time 300,000 - 450,000 per year

    On behalf of our client, Manpower Serbia is looking for a skilled and responsible candidate for the position ofOperations Coordinator. The Operations Coordinator is to manage operations for Gaming brands and additionally taking over local brands from the Central Eastern Europe (CEE) region.Responsibilities:Operational support of global content providers in...

  • Finance/Treasury Specialist

    1 week ago

    Belgrade, Central Serbia Belgrade Waterfront Full time €25,000 - €70,000 per year

    Eagle Hillsis an Abu Dhabi-based real estate developer that creates city destinations invigorating local economies. Positioned as a global developer of iconic real estate projects and a provider of premium lifestyles, Eagle Hills is helping countries raise their global profiles and attract investments. In Serbia, the company is investing in a large-scale...

  • Operational Transfer Pricing Specialist

    7 days ago

    Belgrade, Central Serbia Hemofarm A.D. Full time €40,000 - €60,000 per year

    Hemofarm is a member of STADA Group, one of the largest global generic pharmaceutical companies, which successfully operates in both the markets of Serbia and Western Balkans. Hemofarm produces high quality pharmaceutical products within the leading pharmacotherapeutic groups, observing the key corporate values: Agility, Integrity, Entrepreneurship and ONE...

  • Safety & Compliance - Administrative Support Specialist

    1 day ago

    Belgrade, Central Serbia Avala Express Full time 25,000 - 40,000 per year

    At Avala Express, safety isn't just a compliance box, it's the backbone of everything we do. We're looking for a sharp, detail-driven Safety & Compliance - Administrative Support Specialist to help us protect our people, our fleet, and our future. If you thrive in a fast-paced environment, enjoy problem-solving, and want to be part of a growing company...

  • PSP Specialist

    1 day ago

    Belgrade, Central Serbia Gamdom Full time 480,000 - 960,000 per year

    We are seeking a Payment Specialist to own and optimize our global payment infrastructure. This individual will be responsible for ensuring our wallet and cashier deliver a seamless, efficient, and localized payment experience for every market we serve.You will continuously analyze current payment options, identify new payment providers and methods per...

  • Senior Operations Specialist

    1 day ago

    Belgrade, Central Serbia Steel Express Logistics SEL Full time 45,000 - 80,000 per year

    Opis pozicijeSenior Operations Specialist u pomorskom transportu odgovoran je za celokupnu organizaciju i operativno praćenje izvoza i uvoza robe morskim putem.U okviru svojih zaduženja, obezbeđuje efikasno bukiranje prostora na brodovima, koordinira tok pošiljke od polaska do krajnje isporuke, vodi računa o usklađenosti sa komercijalnim i carinskim...

  • Event and Sales Operations Specialist

    7 days ago

    Belgrade, Central Serbia Bloomberg Adria Full time €25,000 - €35,000 per year

    Bloomberg Adria serves business and financial news, analysis and data to the region's growing community of business decision makers and future leaders across digital, television, print, mobile and social. With editorial hubs in Sarajevo, Zagreb, Skopje, Belgrade and Ljubljana, Bloomberg Adria is committed to the highest editorial and business standards and...