E-commerce Business Analyst

2 weeks ago

Belgrade, Central Serbia Resideo Full time €40,000 - €60,000 per year

We're seeking a highly motivated and detail-oriented Business Analyst to join our growing digital team. In this hybrid role, you'll play a key part in shaping and refining the functionality of over 20 global e-commerce websites. You'll be responsible for documenting both current and future website functionality, working closely with cross-functional teams to drive clarity and alignment across stakeholders.

JOB DUTIES:

  • Document current-state functionality across multiple global e-commerce websites
  • Gather, analyze, and write detailed functional requirements for new website features and enhancements
  • Write and maintain test scripts to support QA and UAT processes
  • Partner cross-functionally with developers, designers, product managers, and business stakeholders to ensure alignment and clarity on project objectives
  • Conduct gap analyses and propose process or system improvements
  • Follow up diligently on open issues and maintain clear communication throughout project lifecycles
  • Support the digital roadmap by contributing thoughtful insights based on user experience, industry best practices, and internal business goals

YOU MUST HAVE:

  • 3+ years of experience as a Business Analyst with a strong e-commerce focus
  • Exceptional attention to detail and documentation skills
  • Excellent communication, follow-up, and collaboration abilities with both technical and non-technical team members
  • Working knowledge of how APIs (Application Programming Interfaces) function and how they integrate different systems, platforms, or services within the eCommerce ecosystem
  • Ability to translate complex business needs into clear use cases or user stories
  • Experience using Jira & Confluence
  • Prior involvement in QA/test script development and execution
  • Demonstrated curiosity and initiative—willing to ask questions, explore unknowns, and dig into the details

WE VALUE:

  • Experience working in a B2B e-commerce environment
  • Familiarity with managing multiple websites across international markets
  • Familiarity with Coveo, Epicor Prophet 21, Snowflake and Optimizely B2B Commerce

WHAT'S IN FOR YOU:

  • Health package
  • Insurance in case of serious illness, surgical intervention, professional illness, and insurance from the consequences of an accident
  • Flexible working hours
  • English classes during working hours
  • Employee referral bonus program
  • Corporate social events and team buildings
  • Food and drinks: Free use of coffee machines, free fruit and snacks
  • Well-equipped office

#LI-SR1

#LI-HYBRID

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