Current jobs related to iGaming Operations Manager - Belgrade, Central Serbia - Citrus Systems

  • iGaming Payment Agent

    7 days ago

    Belgrade, Central Serbia Level Up Interactive Full time €25,000 - €35,000 per year

    Join Our Team as a Payment Agent at Level Up InteractiveLevel Up Interactive is a fast-growing company involved in the management and marketing of multiple brands in the iGaming industry. As we continue expanding and streamlining our operations, we're looking for new talent to join our vibrant team.If you're passionate about delivering excellent service,...

  • Head of Payment(iGaming)

    5 days ago

    Belgrade, Central Serbia PEOPLEHUNT Full time €90,000 - €120,000 per year

    PEOPLE HUNT is hiring a Head of Payment on behalf of our iGaming client.This is a key leadership role where you will build and scale the entire payments function to support global expansion and become a true growth enabler for the business. Format: Full-time, Remote Level: Senior / Leadership Industry: iGaming Candidate Location: EMEA(close to CET time...

  • iGaming Customer Support Specialist

    5 days ago

    Belgrade, Central Serbia Gamdom Full time €25,000 - €60,000 per year

    Company Overview:Gamdom, a leading Cryptocurrency iGaming operator, is expanding its fully remote team and is on the lookout for tech-savvy individuals who are passionate about customer support. If you're eager to learn, open-minded, and thrive in a dynamic environment, we want to hear from youPosition Overview:Join our growing team as a Customer Support...

  • iGaming Customer Support

    2 weeks ago

    Belgrade, Central Serbia Level Up Interactive Full time €30,000 - €40,000 per year

    Level Up Interactive is a company involved in management and marketing of several brands in the iGaming industry and is looking to grow its team due to expansion of business and streamlining business processes.We are looking for a strong and communicative person to fill in the Casino Host role. This is B2C oriented role that requires friendly approach but...

  • Call Center Assistant Manager

    3 days ago

    Belgrade, Central Serbia ZipTalents Full time €42,000 per year

    𝐂𝐚𝐥𝐥 𝐂𝐞𝐧𝐭𝐞𝐫 𝐀𝐬𝐬𝐢𝐬𝐭𝐚𝐧𝐭 𝐌𝐚𝐧𝐚𝐠𝐞𝐫 (𝐓𝐮𝐫𝐤𝐢𝐬𝐡 𝐒𝐩𝐞𝐚𝐤𝐞𝐫) – 𝐢𝐆𝐚𝐦𝐢𝐧𝐠 Location: Belgrade, Serbia Salary: €2,850 + bonuses up to €2,000+ Hours: 40h/week | 2 days off Vacation: 10 days per 6 months Free meal daily | Free gym...

  • Partnership Manager

    2 weeks ago

    Belgrade, Central Serbia Wicked Games Full time €104,000 - €130,878 per year

    We're not just making games, we're building relationships that take them further. Wicked needs a Partnership Manager who can bring focus, energy, and clarity to the business side of things - opening doors, growing accounts, and keeping partners close. If you know how to balance new deals with long-term trust, this one's for you.What You'll DoDrive...

  • Operations manager

    5 days ago

    Belgrade, Central Serbia Nortal Full time €25,000 - €50,000 per year

    OverviewWe are looking for a proactive and structuredOperations Managerto take ownership of operational aspects across multiple software projects and live products.This role requires a solid understanding of the application lifecycle, combined with strong coordination, communication, and problem-solving skills.You will ensure smooth daily operations,...

  • Control Room Operator with Turkish

    5 days ago

    Belgrade, Central Serbia ARRISE Full time €35,000 - €45,000 per year

    ARRISE sets the benchmark for service delivery and excellence in the iGaming industry.What makes ARRISE different?We're more than a company—we're a community of over 7,000 driven professionals, with offices across Gibraltar, Canada, India, Malta, Romania, Serbia, UAE and beyond.We partner with industry leaders like Pragmatic Play, delivering world-class...

  • Head of Studio Management

    7 days ago

    Belgrade, Central Serbia ARRISE Full time €90,000 - €120,000 per year

    ARRISE sets the benchmark for service delivery and excellence in the iGaming industry.What makes ARRISE different?We're more than a company—we're a community of over 10,000 driven professionals, with offices across Gibraltar, Canada, India, Malta, Romania, Serbia, UAE and beyond.We partner with industry leaders like Pragmatic Play, delivering world-class...

  • Senior Sales

    5 days ago

    Belgrade, Central Serbia PEOPLEHUNT Full time €40,000 - €80,000 per year

    Senior Sales & Partnership Manager (iGaming B2B) Remote | International Team | Full-Time | Hiring via PEOPLE HUNTPEOPLE HUNT is excited to partner with an internal game provider backed by an international iGaming holding. With five live games and five more in production, the provider is now gearing up to expand into the external B2B market - partnering...

iGaming Operations Manager

2 weeks ago

Belgrade, Central Serbia Citrus Systems Full time 30,000 - 60,000 per year

Hello there, thanks for paying attention to our vacancy and let us introduce ourselves.

We are an IT company occupying a remarkable place in marketing, gaming, and financial segments of the
iGaming
industry. Our products are successfully implemented in European, African, and Latin American markets.

Ever since we first started, we have been driven to find the best solutions in everything we do. At the same time, we have been creating strong connections all over the world which have helped us establish our presence in the industry.

We strive for fun, elegance, and efficiency in everything we do. You can feel this in our relaxed, homelike working environment. We offer employment and seek to hire only the brightest, most driven, and most gifted minds around.

Currently, we are looking for an ambitious
iGaming Operations Manager
to join our team for
full-time
employment in our beautiful
office
in New Belgrade.

Here are a few reasons to
join us
:

  • competitive salary and constant encouragement for your efforts and contribution (annual salary review);
  • rapid growth (junior to CEO is a familiar journey for our company. We value business results and individuals eager to raise the bar. As an employer we provide supportive space to pursue your ideas);
  • we are taking care of the overall well-being of our people by providing private health insurance and Fit Pass for all;
  • work-life balance (every second-week Power-Up Friday with 4 hours of working time, 25 working days of paid vacation, flexible schedule);
  • modern and comfy office (easy-to-get office in new business center with a spectacular view, free fruits, and snacks in the office, playroom with billiard, tennis table, and PlayStation);
  • we like to celebrate special days and have fun at our corporate events, and team-building activities, and we have special vouchers for our people's birthdays so you can enjoy your special day.

We are seeking an experienced
Operations Manager
to join our central Operations team. In this pivotal role, you will be responsible for ensuring the smooth execution of day-to-day operations, managing cross-team workflows, maintaining service quality and security standards, and driving continuous process improvement. You will act as the bridge between product, compliance, payments, customer support, and regional teams ensuring our operational backbone is robust, scalable, and aligned with business goals.

As an
iGaming Operations Manager
at our company, you would be responsible for:

Daily Operations Management

  • Oversee all daily operations, ensuring seamless functionality across departments.
  • Monitor platform performance, smooth gameplay, and technical stability.
  • Collaborate with product teams to ensure the platform and games are optimized for the Argentinian market.
  • Develop and implement operational procedures to improve efficiency and player satisfaction.
  • Sync work and act as the main point of contact between local operations and headquarters, ensuring alignment on goals and strategies.
  • Support daily operations with CRM/Platform-related queries, ensuring timely and effective resolutions.

Process & Workflow Management

  • Design, document, and continuously improve step-by-step standard operating procedures (SOPs) for daily operational tasks.
  • Map and maintain cross-team workflows and operational level agreements (OLAs) to ensure clear responsibilities.
  • Coordinate with functional teams (KYC, AML, CS, Payments, Game Ops, etc.) to streamline processes and resolve operational bottlenecks.

Security & Access Control

  • Oversee access rights and permission management in back-office tools, ensuring robust security and compliance with data protection standards.
  • Define and enforce access protocols to safeguard customer and company information.

Performance Tracking & Monitoring

  • Implement and manage live dashboards, KPIs, and alerting systems to track SLA adherence, operational performance, and risk signals.
  • Lead short performance review sessions to assign actions, resolve issues, and ensure accountability.

Incident & Release Management

  • Own the incident response process: open incident calls, coordinate cross-functional communication, provide regular updates, and lead post-incident reviews.
  • Approve and monitor release plans, including go/no-go decisions and rollback strategies.
  • Coordinate User Acceptance Testing (UAT) and ensure local release readiness - including legal, content, payments, and customer support validations.

Cross-Team Coordination & Local Enablement

  • Support regional operations teams by validating localization requirements, ensuring release readiness for specific markets, and aligning operational practices with country-level compliance and user expectations.
  • Facilitate clear communication and collaboration between HQ shared services and local operations.

Requirements:
Essential:

  • 2+ years of experience in operations management, business operations, or service delivery in iGaming.
  • Understanding of SLA/OLA management, incident handling, and process design.
  • Ability to manage cross-functional stakeholders and complex workflows.
  • Excellent organizational skills with meticulous attention to detail.
  • Strong analytical mindset with experience in KPI dashboards, reporting, or performance tracking.
  • Fluency in English (additional languages such as Spanish or Russian is a plus).

Preferred:

  • Experience working with CRM operations, payment operations, or customer support environments.
  • Hands-on experience with tools such as Jira, Confluence, BI dashboards, or similar platforms.

From our part, we are ready to provide you with our full and comprehensive support in order to successfully cope with this list of tasks. Our
Operations Department
is waiting for you to become an indispensable part of it