Timesheet Administration Manager

Job Description:
We Dream. We Do. We Deliver.
At Merkle, a dentsu company, we power the experience economy. Whether we're building the next great app, running CRM at scale for global brands, delivering technology architectures that support millions of users, or providing world-class data, identity, and insights solutions, it's all in the name of crafting experiences that set brands apart from the competition. Backed by dentsu's legacy of innovation and creativity originating in Japan, we've spent over 35 years helping brands build loyalty, drive growth, and connect meaningfully with their audiences.

We've been named a global "Leader" by top industry analyst firms in categories as wide-ranging as digital transformation and commerce, experience design, engineering and technology integration, digital marketing, data science, CRM and loyalty, and customer data management.

Job Description:
Are you a detail-oriented professional with a passion for process optimization and cross-functional collaboration? We're looking for a
Timesheet Administration Manager
to take ownership of our timesheet operations, ensuring accuracy, efficiency, and smooth monthly closings.

What You'll Be Doing

• Manage the full timesheet submission and approval process, ensuring accuracy and adherence to deadlines.
• Collaborate with project managers and account managers to resolve timesheet issues and promote best practices.
• Support monthly closing and invoicing procedures to ensure financial accuracy and client satisfaction.
• Coordinate with finance, client services, and project teams to align on timesheet and invoicing processes.
• Identify and mitigate risks related to timesheet accuracy and invoicing errors, ensuring compliance with internal policies and external regulations.
• Monitor timesheet compliance for contingent workers to avoid invoicing delays.
• Handle JIRA tickets related to timesheets using Dynamics 365 and Power BI for real-time issue resolution.
• Contribute to change management initiatives related to project accounting and time tracking.
• Help define and promote standards, training, and best practices within the COO Office.
• Support ad-hoc projects and cross-functional initiatives as requested by the Head of Business Controls & Systems.

What You'll Bring

• Minimum 2 years of experience in IT Operations, IT Consultancy, or Service Management.
• Strong ability to build and maintain relationships across teams and reporting levels.
• Advanced Excel skills (Office365); experience with JIRA and Dynamics 365 is a plus.
• Comfortable working in a fast-paced, high-volume environment with shifting priorities.
• Excellent problem-solving, communication, and organizational skills.
• Fluent in English (spoken and written); knowledge of other European languages (especially French, German, or Portuguese) is a plus.

Why choose Merkle?
Innovation at Our Core
: As part of dentsu's global network, Merkle pushes the boundaries of customer experience, integrating creativity, technology, and data to drive real-world impact. For over 35 years, we've been innovating to meet the changing needs of our clients.

Global Reach with Local Expertise
: With over 16,000 employees across 30+ countries, and part of a 70,000 employees network at dentsu, Merkle blends global insights with a deep understanding of local markets to deliver personalized, effective solutions.

Collaborative Culture
: At Merkle, your ideas and contributions truly matter. You'll join a team that fosters innovation, collaboration, and creative problem-solving. Together, we work on impactful international projects, making meaningful connections every step of the way.

What's in It for you?
Global Perspective:
As part of a dentsu company, collaborate with over 70,000 talented colleagues across 145 countries to drive innovation on a global scale.

Flexibility & Balance:
Enjoy hybrid work models, adaptable hours, and home office options.

Inclusive & Supportive Culture:
We celebrate diversity and foster a respectful workplace where every team member's unique perspective is valued, and everyone is welcome.

Well-balanced reward package:
We offer competitive salaries, volunteer days, wellness days, modern offices, and a multi-cultural environment that fosters creativity and innovation.

Innovation-Driven Work:
Contribute to projects that are reshaping industries and driving transformation with next-generation technologies and strategies.

Purpose-Driven Culture:
Be part of an organization that fosters sustainable growth for brands, people, and society—where every contribution makes a meaningful impact.

Growth Opportunities:
Expand your skills through training, mentorship, and data-driven projects that reshape customer experience and business outcomes. Explore opportunities in the whole dentsu network to expand your reach.

• At dentsu, Diversity, Equity, and Inclusion (DEI) is central to our vision: "To be at the forefront of people-centered transformations that shape society."

We cherish the unique talents and perspectives of all individuals, welcoming applicants regardless of gender, gender identity, nationality, religion, ethnicity, cultural background, sexual orientation, age, physical or mental ability. By embracing diverse perspectives, we create meaningful change and sustainable growth for our people, clients, and society. Our hiring decisions are guided by qualifications and role-specific requirements, ensuring a workplace free from discrimination and harassment.

Location:
Lisbon

Brand:
Merkle

Time Type:
Full time

Contract Type:
Permanent