Local Operations Coordinator

2 weeks ago

Belgrade, Central Serbia Euronet – EFT Segment Full time €35,000 - €45,000 per year

Euronet, a global leader in payments processing and cross-border transactions, seeks to employ Local Operations Coordinators whose primary focus will be to ensure industry leading uptime of our ATM networks across Serbia, by maximizing and coordinating internal and external resources.

For more information regarding this EURONET service, please visit: Euronet – Market-leader in ATM Solutions across Europe

Key Responsibilities

  • Communication flow with external providers: Security, Installation, Transportation, CIT companies etc.
  • Provision of local support to Euronet's centralized Operations functions.
  • Project management, testing and supporting implementation.
  • Definition of scope, set up of measuring points, dependences, processes set up testing, documentation and manual preparation, SLA monitoring and ensuring its reflection in invoice reductions.
  • Developing strategies towards ATM availability improvement, failure avoidance, revenue increase and cost optimization.
  • Management and maintenance of the ATM inventory and installation sites in dedicated systems.
  • Site surveys and related documentation management to prepare site documentation, taking responsibility for the effective flow of information between the local management team and full suppliers chain involved in site preparation.
  • Checking and maintaining ATMs on the field if needed.
  • Coordination of internal Euronet resources to resolve potential incidents.

Requirements

  • University degree with Engineering or IT orientation, or equivalent professional experience.
  • Minimum 5 years of experience in the Operations or Information Technology functions, in such sectors as banking, financial services, telecommunications or retail.
  • Prior experience in project coordination, ATM systems and ATM software.
    MS Office knowledge
  • Proven track record in planning, issue management and quality assurance in complex IT and operational projects with different platforms and systems. A solid track record in on-time delivery of projects, meeting budgets and satisfying the functional expectations of different parties.
  • Flexibility and readiness to travel frequently.
  • Strong analytical and problem-solving skills.
  • Valid category B driving license.
  • Fluency in English

Benefits

  • Private healthcare package
  • International working environment
  • Opportunity to develop professionally, work on various projects

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