OSS Process Automation Specialist

3 days ago

Belgrade, Central Serbia CETIN Serbia Full time 30,000 - 60,000 per year

About us:

As a leading telecommunications infrastructure provider in the region, CETIN drives digital transformation with a strong presence across Bulgaria, Hungary, Serbia, and Slovakia. Through our subsidiaries, we deliver advanced technology solutions that empower connectivity and enable innovation.

CETIN owns and operates some of the largest telecommunications networks in Bulgaria and Serbia, committed to delivering high-quality, cutting-edge infrastructure that meets and exceeds our customers' technological needs. Our focus is on developing and deploying world-class telecommunications infrastructure to tackle the dynamic demands of today's market.

At CETIN, we bring together highly skilled and motivated experts dedicated to excellence.

Join us to be part of a team shaping the future of telecommunications

We are looking for a brilliant Process Automation Engineer to help us streamline our core and support processes, eliminate repetitive tasks, and free up our talented teams to focus on what truly matters: innovation and our customers.

Your primary role will be to analyze, design, and implement automation solutions across our IT and telecom operations and support functions. You will be the key player in reducing manual effort, increasing efficiency, and improving system reliability for our users. You'll see the direct impact of your work on our business every day.

Key Responsibilities:

  • Analyze & Identify: Partner with teams across the business (Network Operations, Finance, IT) to discover and analyze processes ripe for automation.
  • Design & Develop: Build robust, scalable, and efficient automation scripts and workflows using modern tools and platforms.
  • Implement & Integrate: Deploy automation solutions that seamlessly integrate with our existing systems (e.g. CRM, ERP, provisioning, network monitoring tools).
  • Maintain & Optimize: Monitor the performance of automated processes, troubleshoot issues and continuously seek improvements.
  • Collaborate & Advocate: Work within agile teams and act as a champion for the automation culture, sharing knowledge and best practices.

Required Technical Skills:

  • University degree, and/ or at least 2 years of work experience in process automation, scripting, or development.
  • Strong proficiency in at least one scripting language: Python (highly preferred), PowerShell, Bash, or JavaScript.
  • Hands-on experience with automation and orchestration tools such as: Ansible, Airflow, Jenkins or RPA tools like Microsoft Power Automate and UiPath.
  • Experience in AI Chatbot solutions building and training
  • Solid understanding of API integrations (REST, SOAP).
  • Experience with version control systems, preferably Git.

Soft Skills & Expectations:

  • Excellent communication, facilitation, and interpersonal skills, with the ability to explain technical concepts to non-technical audiences.
  • A logical, problem-solving mindset with a passion for creating elegant solutions to complex problems.
  • Excellent communication skills to translate technical concepts for non-technical stakeholders.
  • Fluent in English (written and verbal)
  • Team player with a collaborative and open attitude

What we offer:


• Open working space and flexible working hours


• Training and development programs


• 25 days paid holiday leave per annum


• Laptop, mobile phone and tariff package in line with company policy


• Private health insurance


• Recreation or health program


• Participation in annual bonus system


• Competitive terms and conditions

Only short-listed candidates will be contacted

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