Sales Process Specialist

SpotLIGHT of the job

We are looking for a
Sales Process Specialist
to join our team in
Belgrade
and provide first-level support to our Sales teams across the CEE region. This role will focus on
sales process optimization and order to cash process coordination
while closely cooperating with our Customer Care and Order Management teams.

If you are process-driven, detail-oriented, and customer-focused, with a passion for improving sales efficiency and delivering outstanding service, we might have the right job for you

Responsibilities

• Sales Operations & Process Optimization
• Standardize and optimize sales processes for greater efficiency, implement new processes while creating guides and videos, and analyze performance and data quality reports to support decisions. Collaborate with the Global Sales Operations team for process alignment.
• Coordinate the Order to Cash process
  – ensure highest professional standards in SAP order management, claims handling and compliance with delivery times, while supporting our Customer Care and Order Management teams.
• E-commerce & Digital Sales Enablement
• Support the development and launch of new e-commerce markets in CEE and manage portal promotions and assist in market planning.
• Software & Tools Management
• Optimize CRM (Salesforce), ERP (SAP), and SAC (MySales) tools and ensure data accuracy and system efficiency.
• Training & Workshops -
  Support training for sales teams on systems and best practices and conduct workshops to improve understanding of sales tools.
• Onboarding & Offboarding
• Manage onboarding and offboarding processes, ensuring smooth access and perform CRM data cleansing during offboarding.
• Pricing & Product Portfolio Management
• Assist in maintaining pricing structures for the product portfolio.

Skills & Experience

We encourage you to apply even if you do not meet all the requirements. Your motivation and potential matter more than perfection.

• You have University degree in Computer Science, Economics or similar.
• You have experience in
  Sales Operations, Customer Service, or Order Management.
• You have strong
  understanding of the Order to Cash process
  and customer claim handling.
• You are familiar with
  CRM (Salesforce), ERP (SAP), and analytics tools (SAC – MySales).
• Your knowledge of
  Microsoft Office tools
  is on advanced level (Microsoft Excel in particular).
• You have excellent
  communication and problem-solving skills
  to support sales teams effectively.
• You are able to work independently while
  collaborating with cross-functional teams
  .
• You are detail-oriented with strong
  analytical and reporting skills
  .
• You are highly fluent in
  English
  ; additional CEE region languages are a plus.

What we offer

• A truly international team
• work with colleagues from different countries and cultures
• Hybrid & flexible work
• flexible working schedule and possibility of working from home.
• Employee well-being and family support programs
  – private health insurance and various different initiatives.
• Personal growth
• training opportunities accessible internally and externally
• A company that values innovation
• work in a forward-thinking environment where AI, social media, and digital trends shape our work.

What matters to us

We understand not only the power of the visible, but also the invisible. Like light, diversity is intangible, but it is perceptible. We value the uniqueness of every person and see this as a driver of innovation. Qualified applicants will be considered regardless of, for example, origin, skin color, gender, religion, age, sexual orientation, gender identity/expression or disability.

Who we are

At the Zumtobel Group, we are passionate about designing and producing light that empowers humans and brings architecture to life. We continuously push the boundaries in our search for perfection through timeless design, technical excellence and efficient performance. Through light, we create spaces that inspire. As we develop the next generation of lighting, we consider the wellbeing of people and nature. Our lighting is designed for our customers and their individual aspirations. We guide them into a new world of opportunities – as a group, and through all our individual brands, Thorn, Tridonic and Zumtobel.

Learn more about our corporate company culture in our enlightening video - where we live light and thrive together

Ready to be a part of Zumtobel's growing team? Apply today, we look forward to meeting you