Customer Support Agent – German language

16 hours ago

Belgrade Serbia Workanova Full time €15,000 - €25,000 per year
WorkaNova is a BPO customer experience specialist, delivering exceptional customer care, sales, technical support, and back-office services to companies globally.Our expertise is focused on several different industry sectors such as Fintech, iGaming, and e-commerce industries, supporting more than 10+ languages.
  • Proficient interaction with a variety of online systems
  • Provide accurate, valid and complete information by using
    the right methods/tools
  • Effectively respond to customer requests and questions by
    phone, chat and email
  • Deal with and help resolve any customer complaints
  • Following operational procedures in every contact with the
    customer


Requirements
  • FLUENT GERMAN speaker
  • Proven customer support experience – one year
  • Familiarity with CRM systems and practices
  • Ability to multi-task, prioritize, and manage time effectively
  • Excellent English
  • Excellent communication skills
  • Strong customer and service orientation


Benefits  
  • Challenging and rewarding working environment
  • Attractive start salary, also potential salary growth after first three months
  • Opportunity for personal and career development within the Company

#LI-DNI

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