Customer Support Agent – Portuguese language

16 hours ago

Belgrade Serbia Workanova Full time €20,000 - €30,000 per year

WorkaNovais a BPO customer experience specialist, delivering exceptional customer care,sales, technical support, and back -office services to companies globally. Ourexpertise is focused on several different industry sectors such as Fintech,iGaming, and e -commerce industries, supporting more than 10+ languages.   Position Overview: Theideal candidate will be responsible for providing exceptional customer supportin Portuguese for the iGaming industry. This includes handling player inquiries via livechat, resolving issues efficiently, and ensuring a seamless gaming experience.The role also involves maintaining a professional and friendly tone, adheringto company policies, and contributing to a positive player experience. Strongcommunication skills, multitasking abilities, and familiarity with CRM systemsare essential. Prior experience in iGaming is preferred.Requirements·       Native Portuguese speaker with intermediate English proficiency ·       Proven experience in customer support ·       Familiar with CRM systems and best practices ·       Strong communication skills with a customer -centric approach ·       Ability to multitask, prioritize, and manage time effectively ·       Excellent service orientation with a problem -solving mindset ·       Working from the Office in Belgrade, rotating shifts     Benefits·       Challenging and rewarding working environment·       Attractive starting salary, also potential salary growth afterfirst three months ·       Opportunity for personal and career development within the Company ·       Office in the city center of Belgrade #LI -DNI

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