Customer Support Agent – Dutch language

15 hours ago

Belgrade Serbia Workanova Full time €15,000 - €25,000 per year

WorkaNova is a BPO customer experience specialist,
delivering exceptional customer care, sales, technical support, and back-office
services to companies globally. Our expertise is focused on several different industry
sectors such as Fintech, iGaming, and e-commerce industries, supporting more
than 10+ languages.

Position Overview:

The ideal candidate will be responsible for providing
exceptional customer support in Dutch for the iGaming industry. This includes
handling player inquiries via live chat, resolving issues efficiently, and
ensuring a seamless gaming experience. The role also involves maintaining a
professional and friendly tone, adhering to company policies, and contributing
to a positive player experience. Strong communication skills, multitasking
abilities, and familiarity with CRM systems are essential. Prior experience in
iGaming is preferred.

Responsibilities:

·       Proficient
interaction with a variety of online systems

·       Provide
accurate, valid and complete information by using the right methods/tools

·       Effectively
respond to customer requests and questions chat

·       Deal with and
help resolve any customer complaints

·       Following
operational procedures in every contact with the customer



Requirements

·       Fluent Dutch
speaker with intermediate English proficiency

·       Proven
experience in customer support

·       Familiar with
CRM systems and best practices

·       Strong
communication skills with a customer-centric approach

·       Ability to
multitask, prioritize, and manage time effectively

·       Excellent
service orientation with a problem-solving mindset

·       Working from
the Office in Belgrade



Benefits

Challenging and rewarding working environment

Attractive starting salary, also potential salary growth
after first three months

Opportunity for personal and career development within the
Company

Office in the city center of Belgrade


#LI-DNI

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