Customer Support Agent – German language

20 hours ago

Belgrade Serbia Workanova Full time €20,000 - €40,000 per year

 

Customer Support Agent – German
language

 

 

WorkaNova is a BPO customer experience specialist,
delivering exceptional customer care, sales, technical support, and back-office
services to companies globally. Our expertise is focused on several different industry
sectors such as Fintech, iGaming, and e-commerce industries, supporting more
than 10+ languages.

Position Overview:

 

The ideal candidate will be responsible
for providing exceptional customer support in German for the iGaming industry.
This includes handling player inquiries via live chat, resolving issues
efficiently, and ensuring a seamless gaming experience. The role also involves
maintaining a professional and friendly tone, adhering to company policies, and
contributing to a positive player experience. Strong communication skills,
multitasking abilities, and familiarity with CRM systems are essential. Prior
experience in iGaming is preferred.

Responsibilities:

·       Proficient interaction with a variety of
online systems

·       Provide accurate, valid and complete
information by using the right methods/tools

·       Effectively respond to customer requests
and questions chat

·       Deal with and help resolve any customer
complaints

·       Following operational procedures in every
contact with the customer

 

​
Requirements

Requirements:

·       Native German speaker with
intermediate English proficiency

·       Proven experience in customer
support

·       Familiar with CRM systems and
best practices

·       Strong communication skills
with a customer-centric approach

·       Ability to multitask,
prioritize, and manage time effectively

·       Excellent service orientation
with a problem-solving mindset

·       Working from the Office in
Belgrade



Benefits We are offering:
  • Challenging and rewarding working environment

  • Attractive starting salary, also potential salary growth after first three months

  • Opportunity for personal and career development within the Company

  • Office in the city center of Belgrade


#LI-DNI

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