Senior CRM Data Analyst

1 week ago

Belgrade, Central Serbia Raiffeisen banka a.d. Beograd Full time €35,000 - €55,000 per year

We are looking for a business expert with a technical background, specialized in data analytics. In our team, you will work on innovative CRM strategies, test new approaches, and use cutting-edge marketing automation tools.

What will you do?


•Perform complex analyzes based on digital and traditional data


•Create customer insights to increase sales and improve relationship with customers


•Improve and maintain CRM Infrastructure (CRM jobs, data transformation)


•Supportexecution of CRM Campaigns (various analysis, coding – SAS/SQL)


•Maintain, improve, and identify new real-time use cases


•Createdifferent CRM reports for relevant stakeholders and Management


•Build and maintain dashboards, reports and KPIs to track CRM and digital performance


•Ensure Data Quality accuracy and compliance with data protection regulation (e.g. GDPR)

What are we looking for?


•3+ years preferably in financial sector


•University degree (bachelor's or higher)


•Experience with at least one of programming tools (SAS, SQL, Python)


•Excellent knowledge of MS office tools


•Excellent organizational and communication skills


•Advanced knowledge of English (written and spoken)

What makes you a great fit?


•Make conclusions based on relevant data and insights


•Detailed-oriented with strong problem-solving skills


•Strong analytical mindset with the ability to translate data into actionable insights


•Proactive approach to everyday work

We offer:


•Working in a positive atmosphere and supportive work environment


•Agile way of working with modern and digitalized processes


•Working with cross-functional team consisting of different industry experts


•Unique chance to participate in and drive digital transformation of the organization


•Ability to see the purpose and direct impact as result of your work


•Opportunity for continuous professional and personal development


•Flexible working arrangements, hybrid way of work and determining your own work life balance


•Private pension fund and health insurance


•Company restaurant with preferential prices for employees


•Sport activities and team buildings

Deadline for application:

*Please be advised that only short-listed candidates will be contacted.

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